by Chris Durst April 3, 2019
Customer Service Review, Inc. specializes in the development and improvement of customer service, sales and retention skills of front-line call center personnel.
The company continues to recruit part-time people to evaluate call center agents. No state hiring restrictions mentioned. No college needed, training provided. Extra points if you have customer service, mystery shopping or call monitoring experience.
Here’s what they have to say about this role:
We are a legitimate work at home opportunity. Our company has been in business for almost 25 years, based in Pennsylvania, but providing Quality Monitoring for contact centers across the country. From time to time, we have open positions for people who are looking for flexible hours and the opportunity to make extra money. This is ideal for former career people who are now stay at home parents looking for a part-time commitment and some extra cash. This position will not work for people who are currently employed full time or seeking full time employment. This is an independent contractor position.
Compensation is based on the degree of difficulty of each project. Please review the requirements below and submit your resume if you meet the requirements. Should a position become available and you meet the qualifications, CSR Inc. will contact you.
You must be available Monday through Saturday and expect to work a minimum of 3 hours per day.
- Normal hours are three hour windows between 8:30am and 10:00pm, weekdays & Saturdays
- Seeking individuals who can evaluate agents’ performance
- Prior customer service, call monitoring, or mystery shopping experience preferred
- Must have a PC, high-speed internet access, MS Word, Adobe Reader, good writing skills, and long distance phone service on a land-line
- Training provided
We will not be accepting calls for this position. [End of quote from their listing]
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