By Mike Haaren – RRR Co-Founder – Dec. 11, 2017
Work from Home Jobs – AAA – Benefits and Virtual Training – Equipment Provided
AAA — the folks who send roadside help when you’ve got car trouble — is hiring part-time work from home Customer Service Call Takers. You’ll be the Roadside Assistance person!
This job is with AAA’s mid-Atlantic area, so applicants must live in NJ, DE, PA, VA or MD.
Requirements include a HS diploma, high-speed internet, landline phone and two years’ customer service experience.
Pay & Benefits
Pay is $8.44 plus a per-call incentive of $.50-$.65. “Comprehensive benefit package including Paid Time Off during the first year, 401(k) plan with a company match, and Tuition Reimbursement to highlight a few of the offerings.”
Equipment (not specified) is provided. You must be able to pick it up in either Hamilton, NJ or Newark, DE.
In their words, duties include:
- Properly answer and accurately receive, record and respond to members’ requests from incoming telephone calls regarding Roadside Assistance and other related areas, while demonstrating a pleasant and professional telephone manner. Assist Members, utilizing AAA maps and/or a PC based map program, to determine their breakdown location or tow destination, and to provide trip routing/mileage information as part of a 24 hours, 7 days a week, 365 days a year operation.
- Deliver extraordinary customer service to Members, using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources. Listen and probe for additional information as necessary. Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member). Identify situations that require special handling and coordinate with the Trusted Friend Help Desk and the Dispatch unit. Forward complaint information to Member Relations for follow-up.
- Provide Members with all necessary instructions to ensure a complete understanding of the services that will be rendered, including an accurate Estimated Time of Arrival. Suggest opportunities that will enhance a Member’s experience; promote related programs as required by the Member’s individual situation.
Employee reviews give AAA 3.7 stars out of 5 on Indeed and 3 on Glassdoor. To go straight to the job, click here. To see more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. Good luck in your search!
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