Work from Home Member Service Reps Needed to Handle Email

By Mike Haaren – Co-Founder, Rat Race Rebellion – Updated Jan. 9, 2020

Whoop — a growing young company that specializes in helping people optimize fitness — is looking for full-time Member Service Reps. No college required, no state hiring restrictions mentioned. The customer service appears to be primarily or exclusively email-based. Base pay $41,000-$44,000/yr. per Glassdoor, but that’s not official. They’re recruiting for two shifts, Wed.-Sun. from 3PM to 11PM EST, and 11PM to 7AM EST.

Whoop’s key product is a strap that “collects physiological data 24/7 to provide the most accurate and granular understanding of your body…” Whoop also offers community memberships and an app.

Here’s what they have to say about the job:

WHOOP is seeking a member service professional who loves supporting communities, and geeks out on identifying underlying issues. These could range from hardware challenges with the WHOOP Strap to software problems with the App to analytical questions about the user’s data. As a Member Services Representative at WHOOP, your first responsibility will be to field, troubleshoot, and resolve issues that arise in our user base.

  • Review emails and resolve client issues in an acceptable time frame
  • Follow company guidelines while thinking quickly to offer solutions to meet the customer’s needs
  • Provide clear documentation of all cases
  • Ability to leverage multiple applications (zendesk, stripe, admin console, ups)
  • Excellent written and oral communication skills
  • Ability to diagnose and solve problems
  • Remain calm, professional, and communicative under pressure and events and impact the customer
  • Proven track record of analyzing information, troubleshooting problems, and resolving or escalating issues as needed
  • Positive attitude and high energy performer
  • Ability to thrive in a dynamic, fast-paced, team-based environment
  • Ability to flourish within a startup environment and adapt to change

Click here for to apply. Employee reviews on Glassdoor cluster between 4 and 4.5 stars out of 5. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page.

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