Work From Home Seasonal Customer Care Support Roles With Sutherland

work from home


by Chris Durst            Nov. 12, 2019

Sutherland has a listing for Work-at-Home – Customer Care Support – Seasonal Contract positions on their jobs page.

If you’re an “enthusiastic and people-oriented professional” looking for an opportunity, this may be a good fit for you.

There are no geographical limitations noted in the job posting, nor are there details about pay and hours.

Here’s what the company has to say about this opportunity:

“Consultants in this role get to:

Strengthen relationships: Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner.

Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions.

Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed.

Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.

Qualifications

Our most successful candidates have:

  • High School diploma or equivalent
  • Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
  • Direct client contacts technical support experience
  • Excellent verbal and written communication skills
  • Strong problem-diagnosis and problem-solving skills
  • Multi-tasking skills, showcased using several applications
  • Experience working with CRM applications (preferred)
  • Ability to be goals oriented
  • Strong communication skills and ability to express ideas clearly

To work from home you must: 2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space,Sound card,Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources). Noise cancelling microphone”

Click here for full details and to apply. For more work from home ideas, see our Newest Jobs & Gigs page. To be the first to hear about gigs like these, like our Facebook page. Good luck in your next work from home steps!

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