Work from Home Service Center Associates Needed at Sedgwick + Benefits

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By Mike Haaren – Rat Race Rebellion Co-Founder – June 26, 2018

If you have a HS diploma or GED and you’d like to work from home for a larger company, Sedgwick — which specializes in processing insurance claims — is hiring Service Center Associates. No state hiring restrictions mentioned. Benefits included.

These are full-time slots where you’ll be helping assemble the information needed to process claims, and expediting them.

Pay

Per employee reviews on Glassdoor, pay averages $14/hr. and ranges from $12 to $15. However, the company hasn’t confirmed these rates and the job listing doesn’t mention pay.

Benefits

“We take good care of our colleagues through a comprehensive benefits package, tuned to their needs. Many benefits start on the day of hire.”

The job in their words — 

PRIMARY PURPOSE: To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

  • Assigns new claims to the appropriate claims handler.
  • Enters verbal and written application information that meets both the internal and external customers’ requirements accurately into the claims management system.
  • Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.
  • Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
  • Participates in and maintains a quality service culture within the Customer Service Team.
  • Attendance during scheduled work hours is required.





ADDITIONAL FUNCTIONS and RESPONSIBILITIES

  • Performs other duties as assigned.
  • Supports the organization’s quality program(s).

QUALIFICATIONS

Education & Licensing
High school diploma or GED required.

Experience
One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.

Skills & Knowledge

  • Excellent oral and written communication
  • PC literate, including Microsoft Office products
  • Good customer service skills
  • Strong organizational skills
  • Good interpersonal skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies





Click here for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. May you be working from home soon!

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