Work from Home $12 – $17/Hr. F/T Inbound Tech Support (No Need to Be “Geeky”)

by Chris Durst      Nov. 17, 2017

Work from Home at KellyConnect – HS Diploma & Six Months’ Customer Service – Pays Up to $17/Hr. – Hiring from All US Time Zones – Paid Virtual Training

KellyConnect has openings for Inbound Technical Support Agents (no need to be “geeky”) in all US time zones. Requirements include a HS diploma and at least six months’ customer service experience.

Paid training at $12-$14/hr. and, after 90 days, you’ll be eligible for a $500 training-completion bonus and a $250 performance bonus. “Earning potential $15-$17/hr.,” the company says.

In their words:

Our Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues. This is a performance based organization where all calls are recorded, monitored, and reviewed on a daily basis. You will be responsible for support of Computers and Operating Systems, tablets, MP3 players and other technical devices.

Perks of joining KellyConnect:

  • Paid training at $12-$14/hr
  • After 90 days Advisors are eligible for a one-time $500 Training completion bonus and $250 performance bonus
  • Advisor earning potential of $15-$17/hr
  • Explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training

Duties and Tasks/Essential Functions:

  • Interact with customers in response to inquiries, concerns, and requests about products and services
  • Gather customer/product information and determine the issue by analyzing the symptoms
  • Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more
  • Research using available resources, including article database systems
  • Complete required training to stay current with system information, changes, and updates
  • Participate in frequent 1:1/classroom video coaching sessions with leadership
  • Exemplary attendance and punctuality

Position Requirements Skill and Knowledge Qualifications:

    • Proper phone and chat etiquette, including using client verbiage and positive positioning
    • Ability to speak and type clearly and accurately, using proper grammar
    • Ability to multitask between customer calls and logging of case notes
    • Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups, like Quality Assurance
    • Experience with mobile devices (mp3 players, tablets, smartphones)
    • Ability to empathize with customers, making them the primary focus of your actions, then tailoring communication to each caller
    • Openness to constructive coaching and ability to implement performance objectives
    • Willingness to work evenings, weekends, and holidays
    • Ability to adjust to constantly-changing technology, processes, and team structures
    • Maintain stable performance under pressure or opposition (such as time pressure, job ambiguity, escalated customer calls); handling stress in a manner that is acceptable to others and to the organization.
    • Sets high standards of performance for self, assuming responsibility and accountability for successfully completing assignments or tasks

Conditions of Hire:

  • High School Diploma
  • 18 years or older
  • Minimum 6 months customer service experience
  • Previous experience working overnight shifts
  • Must provide phone and internet services and quiet work environment, as position is virtual

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