Work from Home Customer Experience Associates Needed, $40k/Yr. + Benefits

By Mike Haaren – Rat Race Rebellion Co-Founder – Oct. 19, 2017

Work from Home Jobs – Customer Experience Associates Needed – Email & Chat Support – $40,000/Yr. + Benefits

ClassPass is a growing Google Ventures-funded company that offers people fitness classes at a variety of studios and gyms at a fixed monthly rate. They’re hiring Customer Experience Associates starting at $40,000/yr. These are employee positions with benefits. No state hiring restrictions mentioned.

You’ll be responding to customer queries via email and live chat.

You can choose either of two shifts:

Evening Shift: Monday to Friday, 3:00pm ET to 12:00am ET (12:00pm PT to 9:00pm ET)

Weekend Shift: Saturday to Wednesday, 3:00pm ET to 12:00am ET (12:00pm PT to 9:00pm PT)

The details, in their words:

What you’ll do:

  • Respond to customer inquiries via email and live chat
  • Identify site and app issues, and communicate properly to all internal teams
  • Maintain a high satisfaction rating while hitting daily targets of customer responses
  • Think creatively about how to optimize each customer’s experience
  • Master our product, internal systems, and offerings to ensure thorough and clear communication and enforcement of policies

Who you are:

  • Positive, helpful and supportive – willing to take on any task, no matter how big or small
  • An excellent writer and communicator with a keen eye for detail and grammar
  • Fast learner and eager to tackle new challenges every day
  • A team player and comfortable with an ever-changing startup environment
  • Flexible and adaptable to accommodate evening, holiday and weekend shifts

Additional Facts:

  • Starting salary is $40k with potential overtime
  • Benefits include medical coverage, flexible vacation time, 401k, complimentary ClassPass membership, and an office filled with passionate, smart, and happy people!

For more details and to apply, click here. For more jobs like these, check our Newest Jobs & Gigs page. To get a jump on jobs like these, like our Facebook page and check your feed. May you be working from home soon!

PLEASE SHARE this post – turn your friends into Rat Race Rebels!