Work from Home for OkCupid – Customer Service via Web/App, Home Office Costs Reimbursed

By Mike Haaren – Rat Race Rebellion Co-Founder – Sept. 13, 2018

Work from Home Jobs – Provide Customer Support via Web/App at OKCupid – “Reimbursement for Home Office Setup” – Benefits – Set Your Own Schedule – No State Hiring Restrictions Mentioned

OkCupid, the big dating site, is seeking a f/t Customer Support Rep. Judging from the job listing, it looks like you’d be handling support requests primarily (or exclusively) via the web and/or an app rather than by phone. But that’s a guess, not official.

“Costs of your home office setup reimbursed” — a pretty unusual benefit — and you can set your own schedule. “Competitive salary and full benefits, including Medical, Dental, Vision, and 401k.”

In their words —

OkCupid is the only dating app/site that connects people over what really matters—and it works! Odds are a person you know has met someone on OkCupid (seriously, just ask around). Joining the OkCupid team means getting to help millions of people connect everyday.
The basics:
We’re looking for an enthusiastic customer support representative to join our care team in a full-time work from home position, where you will:
  • Handle inbound customer support requests
  • Troubleshoot user issues and determine scope
  • Escalate critical issues as needed
  • Collect feedback from users about our product
  • Contribute to our knowledge base

You’ll have:
  • 2 – 5 years experience in a customer service environment, preferably in web/app based support
  • The ability to understand sometimes complicated scenarios and respond with appropriate and well-thought-out written solutions
  • A thirst for learning, and a passion for helping others learn
  • Curiosity and interest in asking hard questions and digging for answers
  • Excellent judgement, including knowing when to escalate and how to prioritize
  • Enjoys finding discrepancies and putting together patterns
  • Sensitivity and empathy to a diverse and global user base
  • Strong web savvy and an understanding of internet norms and interactions
  • Experience using Android and iPhone apps
  • The ability to work reliably and independently from home, with at least one day available during the weekend

Bonus points for:
  • Fluency in a second language (Hebrew and Hindi especially)
  • Familiarity with OkCupid
  • Prior success working in a remote environment
  • Experience writing and organizing knowledge bases

For details and to apply, click here. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like this, like our Facebook page and check your feed for our posts. May you be rocking your Rebellion soon!

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