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Work from Home Part-Time Customer Care Reps., $10.35/Hr.

Posted on by ratrace


By Mike Haaren – Co-Founder – March 27, 2017

Work from Home Jobs – “Nationwide Search” – Part-Time Customer Care Reps. – $10.35/Hr.

Percepta, which provides customer relationship management services and solutions to the automotive industry (primarily Ford Motor Company), continues to advertise for part-time Customer Care Reps. “Searching nationwide.”

Pay starts at $10.35/hour. High school diploma required. Extra points if you’ve worked from home, or worked 1-2 years in a call center, or are interested in technology.

Excerpted from the listing:

The @Home CCR will learn and execute the complete call handling process, meet expected customer service levels, support business performance goals of the program by providing a full range customer service experience, and answer regular customer inquiries and concerns via telephone, chat, social media and email.  All job functions, trainings, and meetings will be conducted virtually via the CCR’s @home resources and tools.

Responsibilities

  • Promptly processes and answers/resolves customer inquiries, concerns or technical questions, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided.
  • Communicate professional, grammatically correct verbal and written responses to customer inquiries and concerns….
  • Understand use of technology, scripts, and product knowledge….
  • Act as a liaison between customers and dealerships….
  • Suggest marketing offers to customers during service calls.
  • Handle additional projects and assignments as directed.

 

Work from Home Environment

  • Must be able to provide a quiet, designated space for a home office with a door, free from any distractions and outside noises.
  • Must provide high-speed internet connection….
  • Must have an existing Personal Home Computer – desktop or laptop approved (no Linux, tablets, Chromebooks, or Apple devices allowed) [with a wired network connecton, Wi-Fi not supported]….


To go straight to the job, click here. Employee reviews on Indeed give Percepta 3.3 stars out of 5. Reviews on Glassdoor give Percepta 2.3. For more on the company — a joint venture between TeleTech Holdings and Ford — click here. 

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