by Chris Durst Aug. 3, 2023
APPLY OR SHARE ASAP – THESE JOBS FILL QUICKLY!
UnitedHealth Group has posted openings for work from home Customer Service Representatives.
We love that the job listing states, “Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want – apply today! We provide the support and structure, you provide the interest and motivation.”
Pay isn’t listed for every state, but they do indicate a range of $16.00 – $31.44 per hour in the states they mention.
Computer provided. No state hiring exclusions noted.
In this role, you would “respond to and resolve, on the first call, customer service inquiries and issues from a number of sources (Provider, Member, Customer).”
Here’s what the company has posted about these openings:
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life’s best work.SM
Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want – apply today! We provide the support and structure, you provide the interest and motivation.
In this role, you play a critical role in creating a quality experience for the callers that you connect with and those that you correspond with. Every interaction gives you that opportunity to improve the lives of our customers and exceed their expectations. You’ll spend the majority of your day by responding to calls from our providers, helping answer questions and resolve issues regarding health care eligibility, claims and payments. You may be asked to review and research incoming healthcare claims from providers (doctors, clinics, etc.) by navigating multiple computer systems and platforms to provide updates.
This position is full – time (40 hours / week), Monday – Friday. Employees are required to work any full – time 8-hour shift schedule between the hours of 7:00 AM – 6:00 PM CST (Central Standard Time) including the flexibility to work occasional / voluntary overtime based on business need (as needed by department).
We offer 5 weeks of paid training starting 9 / 25 / 2023. The hours during training will be 8:00 AM – 4:30 PM CST from Monday – Friday. The remaining 7 weeks is on the job training (OJT) and during this OJT period, schedules will be updated to their regular shift during our operating hours (7:00 AM – 6:00 PM CST from Monday – Friday). Training will be conducted virtually from your home.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities
- Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e., benefit, eligibility, authorizations for treatment, and claims)
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Own problem through to resolution on behalf of the caller in real time or through comprehensive and timely follow – up with the provider
- Review and research incoming healthcare claims from providers (doctors, clinics, etc.) by navigating multiple computer systems and platforms to provide updates to providers documents / certificates)
- Communicate and collaborate with providers to resolve issues, using clear, simple language to ensure understanding
- Meet the performance goals established for the position in the areas of efficiency, accuracy, quality, customer satisfaction and attendance
- This position will receive and handle both mostly provider calls: 50 – 60 daily
- Provider calls including UHN and non UHN networks (custom provider network questions from UMR medical provider customers such as hospital / clinic)
- Handles unique customized employer benefit plans
- UMR as a TPA Supports:
- Customers – are employers who use UMR as a TPA to administer their plans
- Providers – are medical providers (hospital / clinic)
- Members – are subscribers and dependents of self – insured employer plans
- Brokers – are consultants that work with the employer who might call UMR’s service team on a question / claim; calls from Brokers are nominal as they normally reach out directly to the Sales Account teams or the Service Account Management team
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED (or higher) OR 10+ years of equivalent working experience
- 1+ years of customer service experience with analyzing and solving customer’s concerns
- Ability to receive provider calls up to 50 – 60 calls daily and requires full attention to work duties, including the ability to ensure they will have uninterrupted work time while they are on shift (outside of normally scheduled breaks and lunch)
- Ability to successfully complete the Customer Service training class and demonstrate proficiency of the material (The training class is 5 weeks of paid training and the hours during training will be 8:00 AM – 4:30 PM CST from Monday – Friday)
- Ability to work any full – time 8-hour shift schedule between the hours of 7:00 AM – 6:00 PM CST (Central Standard Time) from Monday –
- Friday including the flexibility to work occasional / voluntary overtime based on business need (as needed by department)
Preferred Qualifications:
- 2+ years of customer service experience OR experience in the healthcare industry
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
- Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manner, consistently meeting commitments)
- Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the provider
- Proficient problem – solving approach to quickly assess current state and formulate recommendations
- Proficient in translating healthcare – related jargon and complex processes into simple, step – by – step instructions customers can understand and act upon
- Flexibility to customize approach to meet all types of customer communication styles and personalities
- Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience
- Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over – time and / or weekends, as needed
California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington, or Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / New Jersey / New York / Washington / Rhode Island residents is $16.00 – $31.44. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. May you be working from home soon!
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