by Chris Durst Oct. 13, 2023
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
FIS, a technology and services company, has posted a work from home Customer Service Associate II role to their careers page.
In this role, you would provide a world-class level of customer service to the company’s financial customers.
The pay rate for this job is $20 per hour, and the company offers a wide range of benefits — some paid 100% by the company, others are voluntary benefit options.
From Glassdoor, FIS has an overall rating of 3.7 out of 5, based on over 11,490 reviews left anonymously by employees. 68% of employees would recommend working at FIS to a friend and 58% have a positive outlook for the business.
Here’s what the company has posted about this opportunity:
Our team of Customer Service Associates provide a world-class level of customer service to our financial customers. It will be important that you ensure service expectations are met while establishing a professional rapport with each customer. We believe our clients and customers are the most important aspect of our business, and our determination to be the best that FIS has to offer rings true with each team member through training, knowledge, and a desire to excel in the financial world. No financial services experience is required. Our diverse associates—new graduates and career changers alike—come from a variety of backgrounds. A college degree, computer skills, stellar problem- solving abilities and the necessary interpersonal skills to be successful in a phone environment are strongly recommended.
What you will be doing:
- Connect people with solutions that help them reach their financial goals through a consultative conversation via the phone.
- Take ownership of customer requests by navigating through the nuances of their situations
- Actively listen to understand the underlying needs of a customer’s request
- Understand the suite of products and services available across multiple channels (digital, face to face, high net worth, etc.) and position appropriate solutions based upon the customer’s need.
What you bring:
- College degree is preferred.
- Minimum education accepted is a High School Diploma or GED
- Customer service experience
Added bonus if you have:
- The ability to tenaciously solve problems with tact, efficiency, and follow through to identify opportunities to improve operational process and procedures.
- The ability to exercise scrutiny when confronted with conflicting information.
- The desire to explore a broad array of opportunities across our organization which you can explore after fulfilling the tenure requirements of your role.
What we offer you:
- As part of FIS, we expect you to bring your best every day. That’s why we’ll reward you with exceptional benefits that include:
- Ample development resources to help advance your skill
- Opportunities to face the biggest challenges in financial services and technology
- The time to give back to local charities in your community.
- A collegial environment where collaboration, flexibility and respect are top of mind.
- Salary ($20/hr.) and benefits that support your family and your future.
View our benefits here: https://cdn.phenompeople.com/CareerConnectResources/FIGLUS/documents/2021BenefitsSnapshot-1611561721803.pdf The posted range describes the minimum to maximum range for this job description. The salary range is provided for locations which require such disclosure. The range for this same position may be lower or higher in markets outside of these locations. Also, overtime work is an essential function of this position. From time to time you could be required to work overtime.
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