by Chris Durst Aug. 11, 2025
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Capital One has posted a Remote Collections Coordinator to their careers page.
In this role, you would be educating customers on account status, attempting to solve customer problems and/or attempting to secure a payment or make payment arrangements. These communications would take place via bith inbound and outbound phone calls.
Applicants should have a high school diploma, GED, or equivalent certification; at least 2 years of customer service or call center experience; and at least 1 year of experience using Google Suite or Microsoft Office. Bonus points if you also have at least 2 years of sales or collections experience.
The posted pay rate is $41,600 per year, and the company offers a comprehensive benefits package that includes Medical, Dental, Vision, Prescription coverage from Day 1.
Hiring in the US – nationwide EXCEPT for California, Hawaii, or US territories.
Following are excerpts from the Remote Collections Coordinator job posting:
We’re looking for passionate, motivated, and tech-savvy individuals for our Work at Home COAF Collections Coordinator role who are eager to help our customers. Our Associates handle inbound and outbound calls with existing customers. This role entails educating customers on account status, attempting to solve customer problems and/or attempting to secure a payment or make payment arrangements. The goal is to help our customers build and retain a strong credit standing and maintain a customer for life.
General Responsibilities:
- Manage inbound and outbound collection calls
- Perform account level research
- Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities
- Become familiar with and follow Company guidelines and procedures (CBTs, training, timecards, e-mail, training, etc)
- Attend team meetings
- Exhibit effective skip tracing techniques when applicable
- Update account information and complete appropriate documentation
- Maintain superior quality assurance results
Remote-Eligible Geography
This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.
Department Hours of Operation:
- Monday-Friday 7am-9pm CST
- Saturday 7am-5pm CST
- Sunday 12pm-9pm CST
Basic Qualifications:
- High School Diploma, GED, or equivalent certification
- At least 2 years of customer service or call center experience
- At least 1 year of experience using Google Suite or Microsoft Office
Preferred Qualifications
- At least 3 years of customer service or call center experience
- At least 2 years of sales or collections experience
Compensation & Benefits
More Benefits, More Health, More Wealth, and More Life
Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.
- Medical, Dental, Vision, Prescription coverage Day 1
- Flexible Schedule Options
- Paid Time Off
- Wellbeing offerings such as backup childcare and Mental Wellness support
- Tuition Reimbursement
- Paid Training and Development offered quarterly
- Flexible Spending Account
- Life Insurance
- Disability Insurance
- 401 K and Stock Purchase Plan
Pay
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $41,600 – $41,600 for COAF Collections Coordinator
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Collections Coordinator position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
