by Chris Durst Oct. 23, 2025
| *Please Note!* We’ve curated this job from the employer’s site. We’re not affiliated with the company and don’t post jobs on their behalf. All job listings link directly to the company’s own application page or career site.
As we write (see the post date above), this job listing is online and applications appear to be open. But jobs can fill at any time, sometimes within hours of posting! (We have no control over the company’s hiring decisions.) So apply or share quickly if interested! For prompt notice of our job postings, join our Telegram channel at https://web.telegram.org/k/#@ratracerebellion. |
Brightside Health, an online mental health care provider, has posted a Remote Care Support Representative job to their careers page.
In this role, you would help support daily interactions with providers or partners who refer patients to Brightside. These communications would take place via telephone, chat, and email inquiries. You would solve routine and complex issues, escalating when appropriate.
Applicants should have customer-facing experience in a call-center, pharmacy, medical office, or fast-paced startup; be a proactive problem solver; effective oral and written communication skills; a passion for helping mental health care patients obtain access to care; and bonus points if you have a BA/BS degree (preferred).
The posted pay rate is $18/hr. and the company offers an array of benefits.
Following are excerpts from the Remote Care Support Representative job posting:
We are looking for a Care Support Representative to help support daily interactions with providers or partners who refer patients to Brightside. Including telephone and email inquiries. Work directly with providers or partners to resolve all non-clinical service questions or issues. Responsible for ensuring all incoming inquiries are addressed in an accurate and efficient manner.
What you’ll be doing as Care Support Representative:
- Cover phone, email, and chat support
- Escalate and/or triage issues as needed
- Display active listening and patience to all existing and potential customers
- Interact effectively with various teams to provide assistance and information
- Solve routine and complex issues; escalating issues to the appropriate teams
- Perform additional duties as required
Requirements:
- Have customer-facing experience in a call-center, pharmacy, medical office, or fast-paced startup
- Have a service mindset – you put yourself in other people’s shoes, act with empathy, and communicate clearly, kindly, and directly with customers and team members
- Are a proactive problem solver
- Can take initiative and thrive in a semi-structured and dynamic work environment
- Are an effective oral and written communicator without feeling flustered when challenged
- Can answer inbound calls, evaluate problems, and provide proper solutions with care
- Are passionate about helping mental health care patients obtain access to care
- Are driven to have a positive impact
- Have a BA/BS degree (preferred)
Compensation & Benefits:
- Compensation of $18/hour
- Fully paid for comprehensive health care (medical, dental, vision)
- Pet Insurance
- Life Insurance & Short / Long Term Disability
- 401k Plan
- 15 Days Paid Vacation, 3 Paid Personal Days, 3 Paid Sick Days
- Paid Holidays
- Parental Leave
- Work remotely
- Additional memberships and perks
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Care Support Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
