Remote Fan Happiness Associate Roles with Gametime

by Chris Durst Jan. 22, 2024

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If you’re interested in providing customer service support from home, this might fit.

Gametime is hiring Remote Fan Happiness Associates for their fully remote positions in the US. It appears they are hiring from the following states: AZ, CA, CO, DC, FL, GA, ID, MI, MN, NC, ND, NV, NY, OH, OK, OR, TN, TX, VA, WA, WI, WV, and WY

In this role, you’d be “providing direct support to Gametime’s customers through various channels such as Voice, Chat, SMS, and Email.”

Compensation: $18 – $20 per hour

About Gametime (In Their Words):

Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the new, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.

The Role as Described in the Listing:

The Fan Happiness Associate is responsible for the direct support of Gametime’s customers. Through various channels including Voice, Chat, SMS, and Email, the main focus of this role is to ensure Gametime’s Fans have a simple and fast purchase experience. The Fan Happiness Associate will report to the Manager of Fan Happiness.

Responsibilities:

NPS (Net Promoter Score): Drive fan loyalty and positive feedback through NPS purchase surveys.
Customer Satisfaction (CSAT): Maintain or exceed CSAT goals for each completed fan interaction.
Efficiency: Meet or exceed service level goals to ensure a fast and reliable support experience.
Reliability: Ensure on-time attendance and availability during scheduled shifts.
Other Duties: Proactively identify ways to improve the fan experience and contribute to continuous improvement.

Skills and Knowledge:

Provide exceptional fan support and problem-solving.
Excellent written and verbal communication skills.
Multi-task effectively across multiple tools or resources.
Proactively identify ways to avoid recurrence of fan issues.
Maintain a secure and reliable home office setup.

Our Expectations:

Minimum KPI Scores:
- NPS: 65
- CSAT: 80%
- Quality Score: 80%
- SLA: 80%
- Tests: 80%

Our Ideal Candidate Has:

Bachelor’s degree or equivalent experience.
Minimum 2 years working in a contact center providing direct support.
Secure and reliable high-speed internet service.
Flexible and adaptable to evolving environments.
Effective written and oral communications.
Excellent interpersonal skills.

What we can offer:

Flexible PTO.
Equity opportunities.
Comprehensive medical, dental, and vision insurance.
Life insurance and disability benefits.
401K, HSA, pre-tax savings programs.
New equipment setup provided.
Family-forming benefits through Carrot Fertility.
Wellness programs.
Tenure recognition.

Compensation: $18 – $20 per hour

HOW TO APPLY

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