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by Chris Durst Jan. 5, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Order.com is a “remote first” company that’s based in New York. Their business is helping other businesses to “simplify their purchasing process”.
The company has posted a work from home Customer Support Specialist role to their careers page that might be just what you’re looking for.
In their description of the position, the company states, “As a Customer Support Specialist at Order.co, your primary responsibility is to deliver high-quality customer support by efficiently triaging issues and resolving problems in a timely manner.”
The company get favorable ratings from employees, rating 3.7 out of 5 on Glassdoor.
The listed pay range for this position is $20-$23 per hour. As with most companies, your experience, skills, knowledge, etc. will be taken into consideration when determining your starting rate.
The company is hiring in the United States and no states are excluded in the job posting.
The cherry on top — the company offers a comprehensive benefits package.
Here’s what the company has posted about the job:
We are seeking a highly motivated Customer Support Specialist. As a Customer Support Specialist at Order.co, your primary responsibility is to deliver high-quality customer support by efficiently triaging issues and resolving problems in a timely manner. We value individuals who take ownership of customer concerns and are committed to seeing them through until a satisfactory resolution is achieved. In this role, you will need to work quickly and multitask effectively. We seek dedicated individuals who are genuinely passionate about assisting customers.
What you’ll do
Your key responsibilities as a Customer Support Specialist at Order.co include:
Providing prompt and professional customer support: You will handle a high volume of phone calls, emails, and chats from Order.co Customers & Vendors. You will be responsible for responding to customer inquiries, complaints, and requests for assistance. Your goal is to provide timely and effective solutions to ensure customer satisfaction.
Troubleshooting and problem-solving: You will utilize your problem-solving skills to identify and resolve customer issues. This may involve investigating technical problems, offering guidance on product usage, or escalating complex issues to the appropriate team.
Communicating effectively: You will need strong communication skills to interact with customers in a clear, concise, and empathetic manner. You should be able to explain complex concepts or technical information in a way that is easy for customers to understand.
Managing customer expectations: It is important to set realistic expectations for customers regarding issue resolution times and keep them informed throughout the support process. You should be proactive in providing updates and maintaining open lines of communication.
Documenting and tracking customer interactions: Accurate record-keeping is essential to ensure continuity and enable effective follow-up. You will be responsible for documenting customer interactions, including the details of the issue and the steps taken to resolve it.
Collaborating with internal teams: As a Customer Support Specialist, you will work closely with other teams within Order.co, such as Account Management, Operations, or product development to relay customer feedback, report bugs, and contribute to ongoing improvements in customer experience.
Continuously improving customer support processes: We encourage a culture of learning and improvement. You will have opportunities to identify areas for enhancement in customer support processes and suggest ideas to optimize workflows and enhance customer satisfaction
Qualifications – What you bring to the table
As a Customer Support Specialist at Order.co, the following skills will be valuable for you to excel in your role:
Strong communication skills: You should possess excellent verbal and written communication skills to effectively interact with customers. Clear and empathetic communication is essential for understanding customer issues and conveying solutions in a way that customers can understand.
Problem-solving abilities: You will encounter various customer issues, and the ability to analyze problems, identify root causes, and propose appropriate solutions is crucial. Strong problem-solving skills will help you efficiently troubleshoot and resolve customer concerns.
Customer-centric mindset: Demonstrating a genuine desire to help customers and a commitment to providing exceptional service is essential. You should have a customer-centric mindset and strive to meet and exceed customer expectations.You should be able to remain calm and empathize with customers’ situations, showing understanding and reassurance throughout the support process.
Multitasking and time management: As a Customer Support Specialist, you will often have to handle multiple customer inquiries simultaneously. Strong multitasking skills and effective time management are essential
Attention to detail: Paying close attention to detail is crucial for accurately documenting customer interactions, tracking issues, and following up on resolutions. It ensures that nothing falls through the cracks and helps maintain high-quality customer support.
Teamwork and collaboration: Being able to work well in a team, collaborate effectively, and provide valuable feedback and insights will contribute to the overall success of the customer support function.
Adaptability and willingness to learn: Customer support needs can vary, and new challenges may arise. Being adaptable and open to learning new tools, technologies, and processes will help you stay effective and provide up-to-date support to customers.
Resilience and stress management: Customer support can sometimes be demanding and stressful. Being resilient and adopting effective stress management techniques are needed to maintain a high level of customer service, even during challenging situations.
Bonus points if you have:
- 1+ years of customer support or related experience, especially in a SaaS, e-commerce or startup environment.
- Experience working with CRMs such as Zendesk.
Additional Information
What You’ll Receive
- A competitive compensation package including stock options
- Robust medical, dental, vision, and wellness benefits
- Flexible time off and remote work policies
- Employer-sponsored 401(k)
- The anticipated base salary range for this role is $20-$23 per hour. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.
Order.co is an equal opportunity employer. Applicant’s qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.
HOW TO APPLY
[Just to clarify, Rat Race Rebellion is a job board and blog, not a hiring company. We don’t play a role in the application or hiring process of any company with a job we’ve posted on our site.]
TO APPLY: CLICK HERE to reach the employer’s job listing. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. Good luck as you make your work from home plans a reality!
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