.
by Chris Durst Oct. 6, 2025
| *Please Note!* We’ve curated this job from the employer’s site. We’re not affiliated with the company and don’t post jobs on their behalf. All job listings link directly to the company’s own application page or career site.
As we write (see the post date above), this job listing is online and applications appear to be open. But jobs can fill at any time, sometimes within hours of posting! (We have no control over the company’s hiring decisions.) So apply or share quickly if interested! For prompt notice of our job postings, join our Telegram channel at https://web.telegram.org/k/#@ratracerebellion. |
TeamSnap, a sports and communication platform, has posted a Remote Customer Support Specialist job post to their careers page.
This job is open to candidates from all states except AL, AK, DE, D.C., HI, IA, LA, MS, NE, NM, RI, SD, and WV.
In this role, they would deliver exceptional customer experience through email, chat, and the occasional call. You’d solve problems, simplify processes, handle scheduling, registration, and reporting.
Applicants should have a customer-first mindset; strong technical skills; excellent written and verbal communication skills; and an excitement for solving problems. Bonus points if you have experience in SaaS or tech start-up environments.
We love that they say, “Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.”
The posted pay rate is $20/hr. and the company offers a variety of benefits.
Oh, and they also offer a home office allowance “to help set you up for success”.
Following are excerpts from the Remote Customer Support Specialist job posting:
At TeamSnap, we know that sports are about more than schedules and stats – they’re about connection, teamwork, and unforgettable moments. That’s why we put customers first in everything we do. As a Customer Support Specialist, you’ll be the MVP for our B2B customers – jumping in to solve problems, simplify processes, and make sure every admin feels like a pro. From scheduling and communications to registration and reporting, you’ll be their trusted coach, advocate, and problem-solver, helping them set up for a smooth, successful season.
*This role requires working core hours of 8:30 a.m.–5:00 p.m. Pacific Time.
Join TeamSnap and become a champion for our customers – one interaction at a time!
What You’ll Do:
- Deliver an exceptional customer experience through email, chat, and the occasional call, turning every interaction into a “WOW” moment.
- Take full ownership of customer issues – digging in, resolving challenges, and knowing when to escalate to the right touchpoint.
- Experiment and explore in test environments to recreate customer scenarios, uncover product nuances, and solve problems where no playbook exists.
- Anticipate customer needs and provide tailored solutions that help them get back to the field quickly and confidently.
- Consistently hit performance goals around productivity, customer satisfaction, and reliability.
What Will Set You Up for Success:
- A customer-first mindset, bringing a friendly, professional, and solutions-focused attitude to every interaction.
- Strong technical skills with the ability to guide users of all experience levels through our platform.
- Genuine excitement for solving problems, uncovering solutions, and deepening your product expertise.
- Natural curiosity and resourcefulness to dig in, recreate issues, and learn through hands-on exploration when clear steps aren’t documented.
- Excellent written and verbal communication skills.
- A proven track record of high performance in customer or technical support roles.
Bonus Points For:
- Experience in SaaS or tech start-up environments.
- A background as an admin, parent, coach, or participant in recreational sports.
Ability to work 8:30am-5pm PST.
Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.
Location
TeamSnap is a fully remote company, so you need to be very comfortable working with people who aren’t in the same time zone as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota and West Virginia and while we love all parts of the world, we can only hire permanent US residents at this time.
Compensation & Benefits
We’re committed to equitable compensation for all TeamSnappers. The minimum hourly compensation rate for this role is $20.00 per hour, inclusive of bonuses or commissions, with comp updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.
Opportunities to Grow
At TeamSnap, we work hard to provide a culture of trust, accountability, inclusivity, and boundless opportunities to grow, along with the chance to make a lasting impact and have some fun while doing it.
Total Rewards
- We’re proud to be remote-first. We’ve been remote since 2009, long before COVID made it cool
- Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)
- 100% premium coverage of medical/dental/vision for you and your family
- 401K to help you invest for the future
- $1,500 annual learning and development stipend
- Travel to fun locations for all-company meetings and team events
- Generous home office allowance to set you up for success
- TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter
- A monthly stipend reimbursement for health & wellness and so much more!
- TeamSnap Total Rewards
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Support Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
