by Chris Durst Oct. 20, 2025
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Harbor Freight, a tool and equipment company, has posted a Remote Contact Center Associate job to their careers page.
In this role, you would be deliver great customer service by phone and email communication by providing order information, product information, troubleshooting, issue resolution, and general customer support. You would handle web order support, including order status, cancellations, and returns, and engage in continuous improvement.
Applicants should have at least a high school diploma; intermediate computer skills, including MS Office (Excel, Word); be able to type 35 words per minute; high speed internet.
This position is open to applicants from anywhere within the continental U.S.
The posted pay rate is $21.50/hr. and the company offers a variety of benefits.
Computer equipment provided and the company reimburses monthly internet costs.
Following are excerpts from the Remote Contact Center Associate job posting:
Our Contact Center Associates provide an exceptional customer experience through phone and email communication by providing order information, product information, troubleshooting, issue resolution, and general customer support. Our Contact Center Associates have excellent communication skills and a strong desire to serve customers. They thrive on problem solving, thinking outside the box, and issue resolution.
Essential Duties and Responsibilities
- Customer Experience
- Deliver friendly and helpful service
- Demonstrate professionalism
- Actively listen and express empathy
- Navigate ambiguity
- Overcome obstacles
- Identify solutions
- Operational Execution
- Proficient in all assigned areas of responsibility
- Accurate and timely completion of workload
- Implement feedback and coaching
- Drive for continuous improvement
- Follow standard operating procedures
- Adhere to company policies
- Primary Duties:
- Assist customers through phone and email:
- Basic product support
- Parts identification and ordering
- Web order support, including order status, cancellations, and returns
- Issue resolution
- General questions
- Meet or exceed goals:
- Call and email audit Steps of Service
- Sincerely greet the customer
- Evaluate the customer’s needs
- Resolve the issue
- Validate the customer’s satisfaction
- Express appreciation
- Availability
- Call tag rate and accuracy
- Including pertinent information, such as item # and detailed notes
- Survey transfer rate
- Other duties as assigned
- Call and email audit Steps of Service
- Additional Duties:
- Engage in continuous improvement environment:
- Demonstrate self-awareness and humility
- Implement coaching and feedback
- Strive to improve individual and team KPI’s
- Engage in continuous improvement environment:
- Shared Duties:
- Customer Experience:
- Service Level
- Customer Satisfaction
- Engage in a great place to work
- Operational Execution
- Adherence to schedule
- Follow policy and procedures
- Commitment to continued learning and self-development
- Customer Experience:
Success Drivers
Friendly:
- Rebounds from setbacks quickly
- Establishes sincere connection with those they interact with
- Successfully resolves challenges with a positive outcome
Flexible :
- Learns quickly when facing new or unfamiliar problems
- Supports and adapts to change
- Enjoys the challenge of unfamiliar tasks
Action Oriented
- Takes efficient and independent action on tasks
- Invests significant effort on all tasks
- Acts promptly on issues that are new or particularly challenging
Composure
- Stays calm and professional under pressure
- Successfully manages frustration and anxiety in high-stress situations
- Utilizes empathy and understanding to defuse customer dissatisfaction
Customer Focus
- Strives to deliver an exceptional customer experience every time
- Consistently prioritizes customers and addresses customer needs
- Invests time with customers and enjoys positive relationships
- Asks open ended and thorough questions to understand customer priorities
Effective Communicator
- Communicates clearly and ensures understanding; adapts approach to match the audience
- Communicates professionally and respectfully
- Expresses genuine interest and concern when serving customers
Qualifications
Experience:
- Customer Service, Retail, or Hospitality experience preferred
- Intermediate computer skills, including MS Office (Excel, Word) required
Education:
- Bachelor’s/Associates Degree preferred or High School Diploma
Workspace Requirements:
- Contact Center Associates are required to have a space within their home to create a desk setup that includes 2 monitors, a laptop, docking station, mouse, keyboard, and headset. Additionally, Contact
- Center Associates should maintain a workspace that is:
- safe and free from hazards, quiet and suitable to maintain the confidentiality and privacy of company/customer information.
- free of distractions – Associates should be able to converse with customers in a non-distracting manner.Distractions could include care for dependents and other persons, pets, and noise-generating devices such as tv, phone, radio, etc.
- secure for Harbor Freight property.
- well-lit and ergonomically adequate – Harbor Freight Tools has resources available to support any questions/concerns about setting up an ergonomically adequate workstation.
- Internet speed of 1GB or greater is required with an unlimited data plan (Harbor Freight Tools supports all Contact Center Associates by reimbursing monthly internet costs)
- A wired connection typically offers the most reliable and consistent internet speed for supporting daily work tasks. Wired connections, such as Ethernet cables, provide a direct link between your laptop and the network router. If you have a reliable Wi-Fi router and your workspace is within range of a strong Wi-Fi signal, you may find wireless connectivity meets the need. You will work with leadership to determine the best option by providing a speed test of your connection.
Compensation & Benefits
The anticipated rate for this position is up to $21.50 per hour depending on location, knowledge, skills, education and experience.
In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as early access to pay, medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company’s 401k plan. Associates will accrue paid time off up to 120 hours per year and paid sick time up to 80 hours per year unless otherwise required by law. Associates will accrue paid time off up to 184 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Contact Center Associate position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
