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by Chris Durst Oct. 3, 2025
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Circle, a financial technology company, has posted a Remote Customer Care Advisor job to their careers page.
In this role, you would be resolving general inquiries all the way through to troubleshooting complex technical issues within defined service levels and timescales. This would include responding to customer questions and issues via support tickets with clear, helpful communication, participating in team initiatives that improve customer satisfaction, and maintaining up-to-date help content and internal support documentation.
Applicants should have 2+ years of experience in a customer support or service role; strong writing skills and the ability to explain complex ideas simply and clearly; experience/familiarity with Slack, Apple MacOS and GSuite; and familiarity with generative AI models (ChatGPT, Gemini, etc.) and crafting effective prompts. Bonus points if have familiarity with Salesforce Service Cloud or similar support systems.
The posted pay rate is $28-$38.50/hr. and the company offers an array of benefits.
Following are excerpts from the Remote Customer Care Advisor job posting:
You’ll be a part of a truly amazing team of people working directly with customers of all sizes around the world, helping them to utilize the full potential of Circle while providing an outstanding customer experience with every interaction. Daily activities will include resolving general inquiries all the way through to troubleshooting complex technical issues within defined service levels and timescales. You’ll work closely with peers and internal stakeholders on projects and initiatives designed to scale our 24/7 operation.
What you’ll work on:
- Respond to customer questions and issues via support tickets with clear, helpful communication
- Collaborate with internal teams to investigate and resolve customer challenges
- Participate in team initiatives that improve customer satisfaction and operational excellence
- Contribute to maintaining up-to-date help content and internal support documentation
- Support on-call coverage as needed for weekends, holidays, or high-volume periods
What you’ll bring to Circle:
Core Requirements:
- 2+ years of experience in a customer support or service role, ideally in a fast-paced environment
- Strong writing skills and the ability to explain complex ideas simply and clearly
- A team-first mindset with a focus on learning, problem-solving, and collaboration
- Passion for delivering excellent customer experiences
- Experience/familiarity with Slack, Apple MacOS and GSuite.
- Familiarity with generative AI models (ChatGPT, Gemini, etc.) and crafting effective prompts
Preferred Requirements:
- Familiarity with Salesforce Service Cloud or similar support systems
- Availability to work weekends and holidays as part of a rotating schedule
- Multilingual skills preferred
Compensation & Benefits
Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.
Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.
Base Hourly Range: $28.00 – $38.50
No matter where you live, we offer a market competitive suite of benefits to help keep you and your loved ones healthy. We also keep your emotional well-being top of mind, offering an Employee Wellness Program for all employees and immediate family members globally. We also have various leave options, including 12 weeks of paid parental leave.
All part-time and full-time U.S. employees enjoy 401(k) benefits, including up to 4% company matching, and can become owners in Circle through our equity program. Pension plans are also offered in select countries. FSA and HSA accounts are available for U.S. employees, with Circle contributing annually to employee HSA accounts.
To support our employees and their unique lifestyles, Circle offers a set of stipends and reimbursements (offerings vary by location and enrollment). These include home office, mobile phone, fitness and weight loss, and more!
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Care Advisor position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
