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by Chris Durst Oct. 1, 2025
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Vitalant, a nonprofit blood and biotherapies healthcare organization, has posted a Remote Customer Care Representative job to their careers page.
UPDATE: It looks like the company received all the applications it needed and has deleted the job listing. Good luck to everyone who applied!
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In this role, you would “investigate, diagnose, and troubleshoot donor inquiries and issues, offering suitable solutions and alternatives while adhering to response times and guidelines to ensure timely resolution follow up.” You would also cultivate relationships with donors and prospective donors through interactive communication channels, including website, chat, text, email and phone.
Applicants should have a high school diploma or GED; proficient computer skills; at least two years of customer Contact Center experience; excellent communication skills to include written and verbal; and one year of text, chat, social media customer support preferred.
The posted pay rate is $17.50-$20.10/hr. and the company offers a benefits package.
Following are excerpts from the Remote Customer Care Representative job posting:
Vitalant is seeking a National Customer Care Representative dedicated to making a positive difference.? If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you’ll experience a career built on purpose, an organization created to care, and a team committed to lead – together.
Your impact as a National Customer Care Representative is vital. You will actively contribute to supporting Vitalant’s life-saving mission by addressing donor inquiries and providing scheduling assistance through various channels, including website interactions, live chat, social media, email and phone assistance.
What to Expect
Schedule: Must be able to work Tues – Fri 11:30am – 8pm & Sat 10:30am – 7pm MST Timezone
As a National Customer Care Representative, you’ll get to:
- Investigate, diagnose, and troubleshoot donor inquiries and issues, offering suitable solutions and alternatives while adhering to response times and guidelines to ensure timely resolution follow up.
- Cultivate lasting relationships with donors and prospective donors through interactive communication channels, including website, chat, text, email and phone.
- Identify recurring system or application issues and escalate to leadership team.
- Resolve escalated issues related to donor portal, donor store, and website troubleshooting.
- Assist with donor scheduling.
- Monitor and analyze customer feedback
Requirements
- High school diploma or GED
- Proficient computer skills
- Two years of customer Contact Center experience required
- One year of technical customer service support preferred
- One year of text, chat, social media customer support preferred
- Excellent communication skills to include written and verbal (Evaluated by Grammar Assessment)
Compensation & Benefits
Our comprehensive total rewards support you, your family, and your future with:
- Medical, dental, and vision insurance
- 401K + 5% company match
- Tuition assistance up to $5k per year
- Free basic life and AD&D insurance
- Free short-and-long-term disability insurance
- Paid time off
- Employee Resource Groups
- Recognition and perks
Pay rate: $17.50-$20.10/hr.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Care Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
