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by Chris Durst Oct. 9, 2025
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Conduent, the business process outsourcing giant, has posted a Remote Customer Service Representative job to their careers page.
Hiring across the US EXCEPT for these states: AK, CA, HI, MA, IL, MT & NY and these metro areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR – Portland, MD – Montgomery County, WA – Seattle, Washington, DC.
In this role, you would act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program. Through 1-to-1 phone contact, you would speak with applicants, beneficiaries, and enrollees; and enter application and enrollment information into a web-based computer system.
Applicants should have at least a high school diploma or GED; a basic understanding of a call center environment in a customer service role and quality monitoring processes; the ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers; and problem-solving skills.
The posted pay rate is $16/hr. and the company offers a variety of benefits.
Following are excerpts from the Remote Customer Service Representative job posting:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Role
- Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
- Accurately document enrollment requests, status changes, complaints, and grievances
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
- Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
We are currently NOT hiring in the following geographies, including but not limited to:
States: AK, CA, HI, MA, IL, MT & NY
Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR – Portland, MD – Montgomery County, WA – Seattle, Washington, DC
More Details
- Paid Training with Equipment provided.
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks
Shifts: Availability between the hours of 8:00 AM – 8:00 PM on Monday and Thursday and 8:00 AM – 5:00 PM on Tuesday, Wednesday, and Friday.
Requirements
- Basic understanding of a call center environment in a customer service role and quality monitoring processes.
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
- Ability to problem solve through analysis and ongoing feedback.
- Achieve results through knowledge, empathy, and commitment.
- Ability to work with people of diverse backgrounds.
- High School diploma or GED
- Background and drug screening required.
Compensation & Benefits
Pay is $16/hour (bi-weekly pay) which may be below your state’s minimum wage. Please take this into consideration when applying.
Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
PerkSpot- Employee discount program
Full Benefit Options – From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00/h
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
