by Rat Race Rebellion May 19, 2026
About Promenade
Promenade, originally founded as BloomNation in 2011, is a transformative company focused on empowering local businesses through innovative software solutions. Initially disrupting the floral industry, Promenade expanded its mission to support various small businesses, including food, liquor, and butcher shops. The company is headquartered in Santa Monica, CA, with remote roles available.
As a full-time position, the Customer Success Associate role offers flexibility with remote work options. This role is ideal for individuals who thrive in dynamic environments and are passionate about supporting local businesses. The role requires handling a high volume of support requests and building meaningful relationships with clients.
What Your Day Will Look Like
Expect to manage user support requests via email, phone, and social media. You’ll be the first point of contact for customers and partners, diagnosing issues, escalating bugs, and advocating for users. Identifying trends to enhance support processes is also key.
Responsibilities & Expectations
- Manage Requests: Handle support via email, phone, social media
- First Contact: Serve as initial point for clients
- Diagnose Issues: Accurately assess and escalate bugs
- Advocate for Users: Provide outstanding service
- Identify Trends: Enhance support and user experience
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Technical Skills: Familiar with Zendesk, Salesforce
- Communication: Excellent written and phone skills
- Problem Solving: Calm under pressure
- Customer Service: Experience in retail or support
Compensation & Benefits
The compensation for this role is $22.00/hr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Success,” “Support Requests,” and “Problem Solving” appear in your past experience if applicable.
- Highlight any specific experience you have with Zendesk.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.