Tech Start-up is Hiring! — Remote Customer Support Specialist — $31.25/hr.

Posted on by ratrace
Boulevard Customer Support Featured Opportunity

by Rat Race Rebellion       July 3, 2026

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About Boulevard

Boulevard is a pioneering client experience platform designed for appointment-based self-care businesses. Founded in 2016, the company emerged from extensive research and firsthand experience in salons, aiming to address industry-specific challenges with a user-friendly solution. Boulevard’s technology supports a wide range of self-care services, from salons to medspas, helping businesses not just survive but thrive.

As a full-time, remote position, the Customer Support Specialist role offers flexibility with a primary schedule of Monday through Friday, 9-6 EST, including occasional holiday coverage. Boulevard values diversity and equal opportunity, fostering an inclusive culture where team members can excel.

What Your Day Will Look Like

Spend the majority of your day managing complex Tier 1 tickets through various communication channels like chat, email, and phone. Tasks include troubleshooting technical issues, de-escalating conflicts, and contributing to team resources. Additionally, you’ll participate in meetings and personal development activities.

Responsibilities & Expectations

  • Resolve Tickets: Manage complex Tier 1 issues
  • Assist Customers: Provide support via chat, email, phone
  • Communicate Clearly: Explain technical info to users
  • Contribute Resources: Improve team knowledge base
  • Identify Trends: Surface customer insights

Relevant Experience & Skills Required

  • Education Requirements: No degree required
  • Experience: 2-4 years in SaaS support
  • Technical Skills: Complex platform support
  • Communication: Empathetic and clear communicator
  • Problem Solving: Solutions-oriented approach

Compensation & Benefits

The compensation for this role is $31.25/hr..

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Customer Support,” “Technical Troubleshooting,” and “SaaS Experience” appear in your past experience if applicable.
  • Highlight any specific experience you have with incident response protocols.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Boulevard Job Page

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