Remote Inbound Patient Account Services Coordinator

by Rat Race Rebellion July 22, 2026

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About CVS Health

CVS Health is a leading healthcare company dedicated to improving the health of communities across America. With a focus on creating a more connected and compassionate health experience, CVS Health delivers innovative solutions to simplify healthcare for individuals and families. The company is committed to safety, quality, and accountability, ensuring that every patient receives the care they deserve.

This is a full-time, remote position that offers flexibility with an 8-hour shift from 11:30 am to 8:00 pm EST, Monday through Friday. Candidates must be comfortable working independently and as part of a collaborative team.

What Your Day Will Look Like

As an Inbound Patient Account Services Coordinator, you will provide exceptional customer service by resolving patient billing questions and documenting interactions accurately. You will engage with patients to build trust, manage emotional situations, and ensure efficient billing and reimbursement processes.

Responsibilities & Expectations

Resolve Inquiries: Address patient billing questions
Document Interactions: Accurately record each call
Analyze Trends: Report patterns to leadership
Build Relationships: Engage with patients empathetically
Meet Metrics: Achieve call volume and quality goals

💡 Not a match for these duties? Browse similar active Healthcare Jobs right here.

Relevant Experience & Skills Required

Education Requirements: High-school diploma or GED
Healthcare Experience: 6 months in billing or collections
Technical Skills: Proficient in Microsoft Office
Customer Service: Strong verbal and written skills
Teamwork: Ability to collaborate effectively

Compensation & Benefits

The compensation for this role is $17.00 – $28.46/hr..

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

Make sure the words “billing,” “reimbursement,” and “customer service” appear in your past experience if applicable.
Highlight any specific experience you have with Microsoft Word, Outlook, and Excel.
Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on CVS Job Page

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