Still Hiring! — Non-Phone — Remote Customer Support Specialist — Overnight + 2nd Shift Available

Posted on by ratrace
Whop Customer Support Specialist Featured Post

by Rat Race Rebellion       March 29, 2026

⚠️ UPDATE: The employer is no longer accepting applications for this position. Listings can close quickly! Subscribe to our daily newsletter to get the latest vetted remote job leads delivered straight to your inbox so you don’t miss the next one.

About Whop

Whop is a financial technology company on a mission to provide the world with sustainable income by creating the largest internet market for creators and businesses. Backed by institutional investors like Insight and Peter Thiel, the platform facilitates over $3 billion in annual payouts across 144 countries and continues to scale rapidly.

This position offers the flexibility to work from anywhere in the world. Available shifts include 12:00 am to 8:00 am, 8:00 am to 4:00 pm, and 4:00 pm to 12:00 am EST. Candidates must be available for rotational weekend shifts to ensure continuous support coverage for the global community.

What Your Day Will Look Like

You will serve as the first point of contact for users and creators, managing high-volume inquiries via Intercom. Your day involves troubleshooting platform issues, providing clear guidance to resolve problems, and collaborating with engineering teams to escalate complex feedback. You are empowered to use your creativity and autonomy to go above and beyond, ensuring every customer interaction is helpful and magical.

Responsibilities & Expectations

  • Manage Inquiries: Act as the primary contact for users and creators via Intercom
  • Troubleshoot Issues: Provide clear and easy-to-follow guidance to resolve platform problems
  • Escalate Feedback: Work with engineering teams to tackle complex bugs and product suggestions
  • Maintain Satisfaction: Ensure high customer satisfaction with responsive and friendly support
  • Improve Support: Participate in team meetings to continuously refine support workflows
💡 Not a match for these duties? Browse more active Flexible Hours Jobs right here.

Relevant Experience & Skills Required

  • Education Requirements: High school diploma or equivalent; entrepreneurial experience highly valued
  • Customer Experience: Previous background in a customer-facing or support role
  • Platform Familiarity: Experience using Whop as either a buyer or a seller
  • Communication Skills: Excellent written and verbal communication with high attention to detail
  • Technical Mindset: Ability to troubleshoot technical issues and learn new software tools quickly

Compensation & Benefits

The estimated compensation for this role is $48,000/yr. based on experience.

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Customer Support,” “Intercom,” and “Troubleshooting” appear in your past experience if applicable.
  • Highlight any specific experience you have with financial technology platforms or the Whop marketplace.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Whop Job Page

Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We just find the great leads!