by Chris Durst Apr. 20, 2021
UPDATE: MAXIMUS informs us that the Part-Time Customer Service Roles are no longer available, however, please see below for the FULL-TIME roles!
MAXIMUS is a company that partners with state, federal, and local governments, and they are currently hiring for a variety of COVID-19 Vaccine-Related work from home positions.
Their Recruiting Coordinator wrote to let us know they are currently hiring for the following openings:
- Quality Assurance Analyst/ COVID-19 Call Center
- Bilingual Quality Assurance Analyst/ COVID-19 Call Center
- Trainer – Vaccination Call Center
- Supervisor – Vaccination Call Center
- High Volume Recruiting Manager
- High Volume Recruiter
- Customer Service – Vaccination Call Center Rep
- Customer Service – Vaccination Call Center Rep (Part Time)
- Bilingual Customer Service – Vaccination Call Center Rep
- Part Time Bilingual Customer Service – Vaccination Call Center Rep
Here’s a snippet of information about each of the available positions from the Maximus site:
Quality Assurance Analyst/ COVID-19 Call Center
“The Quality Assurance Analyst is responsible for conducting call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards. They will also work with Customer Service Supervisors in assisting them in monitoring their team. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees are able to perform their duties with the highest levels of knowledge and professionalism.”
CLICK HERE for full details and to apply for the Quality Assurance Analyst/ COVID-19 Call Center position.
Bilingual Quality Assurance Analyst/ COVID-19 Call Center
“The Bilingual Quality Assurance Analyst is responsible for conducting call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards. They will also work with Customer Service Supervisors in assisting them in monitoring their team. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees are able to perform their duties with the highest levels of knowledge and professionalism.”
CLICK HERE for full details and to apply for the Bilingual Quality Assurance Analyst/ COVID-19 Call Center position.
Trainer – Vaccination Call Center
“The Trainer is responsible for delivering contact center training within the project. The Trainer must demonstrate a high level of content knowledge, understanding of adult learning principles and have experience with classroom management. Additionally, the Trainer will support program goals and initiatives for performance improvement, innovation and efficient organizational processes by identifying performance gaps, causes of the performance gaps and by providing suggested solutions to the Training Lead. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.”
CLICK HERE for full details and to apply for the Trainer – Vaccination Call Center position.
Supervisor – Vaccination Call Center
“The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.”
CLICK HERE for full details and to apply for the Supervisor – Vaccination Call Center position.
High Volume Recruiting Manager
“Essential Duties and Responsibilities: Manage recruiting supervisor and administrators and oversee recruiting-related administrative tasks; Manage vendor relationships with staffing agency partners and make recommendations on staffing vendor retention to Director; Work with Veterans & Disabled Recruiter and community organizations to help brand MAXIMUS as an employer of choice…”
CLICK HERE for full details and to apply for the High Volume Recruiting Manager position.
High Volume Recruiter
“MAXIMUS is currently looking for a Recruitment Specialist to join our team! This position is responsible for facilitating the non-exempt recruitment process within a high volume contact center. The duties of this position will include, but are not limited to, screening resumes, conducting phone screens, as well as scheduling successful candidates for interview.”
CLICK HERE for full details and to apply for the High Volume Recruiter position.
Customer Service Rep – Vaccination Call Center
“The Vaccine Scheduler (Customer Service Representative III) at Maximus makes an impact every day by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. This position will require Agents to use independent judgment to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. The position may require Agents to make outgoing calls to follow up on vaccination questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.”
CLICK HERE for full details and to apply for the Customer Service Rep – Vaccination Call Center position.
Bilingual Customer Service – Vaccination Call Center Rep
“The Bilingual Vaccine Scheduler (Customer Service Representative III) at Maximus make an impact every day by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. This position will require Agents to use independent judgment to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. The position may require Agents to make outgoing calls to follow up on vaccination questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.”
CLICK HERE for full details and to apply for the Bilingual Customer Service – Vaccination Call Center Rep position.
CLICK HERE for full details and to apply for the Part-Time Bilingual Customer Service – Vaccination Call Center Rep position.
For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. May you be working from home soon!
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