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by Chris Durst Oct. 30, 2023
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Firstsource Healthcare, a healthcare BPO company, has posted openings for work from home Customer Service Representatives.
The pay isn’t high — the starting rate is $14/hr. — but they do state, “Agents in production (after successfully completing training & nesting) are eligible to earn a $1 per hour differential (agent must have a minimum of 78 hours worked in the pay period), bi-weekly attendance incentives & monthly KPI incentives.”
Hiring in the United States, no state hiring restrictions are noted in the listing.
Current and previous employees rate Firstsource 3.4 out of 5 stars on Indeed and 3 out of 5 stars on Glassdoor.
Here’s what the company has posted about this opportunity:
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
As healthcare professionals, we guide our clients through their healthcare environment ensuring they have access to the best resources available to them.
Job Overview:
- Our Agents earn $14 per hour
- Agents in production (after successfully completing training & nesting) are eligible to earn a $1 per hour differential (agent must have a minimum of 78 hours worked in the pay period), bi-weekly attendance incentives & monthly KPI incentives
- Training Time: 8:00 AM EST – 4:30 PM EST
- Must be able to work an 8 hour shift between these times; 7am-8pm EST
- Call Service Representatives provides new and existing members and providers with the best possible service in relation to billing, claims, enrollment, benefits, suggestions and complaints.
Key Roles and Responsibilities:
- Call Center environment
- Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
- Maintain awareness of the way performance and actions affect members.
- Web camera visibility
- Schedule Flexibility
Key Performance Indicators:
- Inquiry Accuracy and Completeness
- Productivity
- Call Resolution
- Overall Satisfaction
- Call Handle Time
Reporting Structure:
- Reporting to a Supervisor and Manager
Qualifications – External
Qualification & Experience:
- Call Center experience
- Health insurance experience preferred
- High School diploma or equivalent is required
- Must have a private workstation to perform your work
- Must have Internet to include a router with Ethernet jack for connectivity to PC
- Ability to navigate multiple computer screens
- Ability to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously
- Must be reliable and punctual
- Work effectively in a team environment
- Work independently without constant supervision
- Positive professional attitude
- Detail-oriented
- Computer literate
- Strong reading comprehension and writing skills
- Problem-solving skills.
CLICK HERE for full details and to apply. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. Good luck as you make your work from home plans a reality!
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