by Chris Durst Oct. 17, 2023
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
NOTE: APPLY or SHARE quickly if interested – This may fill fast. Training begins November 13, 2023.
UPDATE!! Well, darn! It looks like Cox Automotive has received all the applications it needed and has deleted the job.
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Cox Automotive (owned by the same parent company as Cox Communications) has posted openings for Work from Home Technical Customer Care Specialists.
This position does not appear to require tech support experience. The job posting states minimum requirements, include:
- High School Diploma or Equivalent
- Generally, less than 2 years of experience
- Excellent written and verbal communication skills
Hourly pay rate is $15.67 – $23.56/hour.
This is a US-based role and no state hiring exclusions are noted. College is not required.
Here’s what the company has posted about this opportunity:
At Cox Automotive we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world.
Come build a better future with the Dealertrack Customer Care team, part of the Cox Automotive family of businesses, as we are hiring for our Technical Customer Care Representative I position.
Are you Customer Service oriented and looking for opportunities to grow? Look at the skills below and apply if this sounds like you!
This is a Remote Call Center position with the expectation that the candidate will be scheduled Monday – Saturday, to work between the hours of 7AM – 7PM . Candidates can be located anywhere in the United States but must be comfortable working in the Central Time Zone.
The Training Class for this role begins November 13, 2023
Key Responsibilities
- The Technical Customer Care Rep will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products
- Handle routine customer questions relating to product usage, as well as technical support issues
- Maintains expert-level knowledge of MotoSnap Solutions and Products
- Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function
- Accurately logs all customer information in the CRM customer ticketing system
- Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
- Follow-up skills
- Ability to handle and respond to multiple open issues
- Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
- Ability to work required shifts both independently and within a team organization
- Facilitate communication from Support Team to other departments as needed to complete Cases
Qualifications :
Minimum
- High School Diploma/GED
- Generally, less than 2 years of experience
- Must be flexible to work any shift during business hours, currently Monday – Saturday, 7AM – 7PM (hours subject to change to meet business needs)
Preferred
- Technical background preferred
- Associates Degree or Technical Certification required or equivalent work experience
- Knowledge of various computer applications including experience with business support applications such as MS Office (Word, PowerPoint, and Excel) required
- Excellent oral and written communication skills
- Experience working in a team environment and assisting others as applicable
- Ability to type 40+ WPM
- Follow-up/follow-through skills
- Ability to handle and respond to multiple open issues
- Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
Drug Testing:
To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Hourly pay rate is $15.67 – $23.56/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s experience. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
CLICK HERE for full details and to apply. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. Good luck as you make your work from home plans a reality!
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