by Chris Durst June 14, 2022
Cardinal Health is “an American multinational health care services company, and the 14th highest revenue generating company in the United States.”
The company posted openings for work from home Customer Care Specialists. You’d be answering calls from customers for orders or reorders of medical supplies.
A computer is provided. No state hiring limitations listed; no college required.
The pay is $15 per hour and Agents assigned a shift (after shift bid) with a Saturday workday will receive a shift differential of $1/hr. Agents assigned a shift (after shift bid) that ends at or after 8pm, will receive a shift differential of $2/hr.. Among the benefits are health insurance, 401k contributions, paid time off and vacation.
Here’s what the company has posted about the job:
Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center.
Qualifications:
- High school diploma, GED or equivalent, or equivalent work experience, preferred
- 2-4 years experience preferred
- Prior computer experience using Microsoft Office systems required
- Customer service experience preferred
- Familiarity with call-center phone systems preferred
- Communication and active listening skills
- Excellent Phone Skills
- Quality Focused
- Keen attention to detail, especially documenting for proper information
- Capacity to navigate stressful situations with ease
- Ability to achieve daily call center metrics
Accountabilities in this Role:
The Customer Care Specialist is responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day.
- Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies
- Ability to handle high call volumes day to day
- Navigate multiple computer programs throughout the workday
- Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed
- Uses provided resources/company websites to navigate customer’s concerns
- Consults with Supervisor or Team Lead on complex and unusual problems
- Ensure customer satisfaction and provide professional customer support
Soft Skills:
- Communication and active listening skills
- Keen attention to detail
- Maintaining a positive, empathetic, and professional attitude toward customers and co-workers at all times
- Capacity to navigate stressful situations with ease
- Ability to achieve daily call center metrics
SHIFT: Your new hire training will take place Monday-Friday, 8:30am-5pm EST, mandatory attendance is required. Once you have completed new hire training, you will take part in a shift bid to determine your schedule.
This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST Sat. Agents assigned a shift (after shift bid) with a Saturday workday will receive a shift differential of $1/hr. Agents assigned a shift (after shift bid) that ends at or after 8pm, will receive a shift differential of $2/hr.
In addition, based on seasonal fluctuations in volume, there are times throughout the year where overtime is mandated.
REMOTE DETAILS: You will work from home, full-time. It will require a quiet, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet.
Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular/Hot Spot connections are NOT acceptable.
- Download speed of (25Mbps – Minimum) but (50Mbps – Recommended) if nobody else at home streaming.
- Upload speed of (10Mbps – Recommended)
- Ping Rate Maximum of 30ms (milliseconds)
- Hardwired to the router
- Surge protector with Network Line Protection for CAH issued equipment
WHO WE ARE: Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges — now, and in the future.
BENEFITS:
- Medical, Dental and Vision coverage starting Day 1
- 401K match program starting Day 1
- 23 days of Paid Time off after 90-day probation period
- Health savings account (HSA) & Flexible spending accounts (FSAs)
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. May you be working from home soon!
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