by Chris Durst July 17, 2023
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
NOTE: APPLY or SHARE quickly if interested – This may fill fast. Training begins August 21, 2023.
Cox Automotive (owned by the same parent company as Cox Communications) has posted openings for Work from Home Technical Customer Care Specialists.
This position does not appear to require tech support experience. The job posting states minimum requirements, include:
- High School Diploma or Equivalent
- Generally, less than 2 years of experience
- Excellent written and verbal communication skills
Hourly pay rate is $15.67 – $23.56/hour.
“New Hire Sign-On Bonus Only: $1,500 Sign-On Bonus after completion of 90 days employment.”
This is a US-based role and no state hiring exclusions are noted. College is not required.
Here’s what the company has posted about the job:
This is a Call Center position where most of the troubleshooting is over the phone. As the Technical Customer Care Specialist I you will work directly with customers via phone and email to resolve their application and product issues. This position requires self-initiative, ownership, excellent listening skills, and motivation to provide exceptional customer service from inception to resolution for each issue. Your technical and interpersonal skills are critical to success in this position.
This is a remote, work from home opportunity. Training for this role will begin August 21, 2023.
The Department is open Monday – Friday, 6AM – 8PM Central Time; Saturday 8AM – 6PM Central Time . Shifts are as follows: (6a-3p; 7a-4p; 8a-5p; 9a-6p; 10a-7p; 11a-8p). Saturdays are scheduled on a rotation.
New Hire Sign-On Bonus Only: $1,500 Sign-On Bonus after completion of 90 days employment.
- As a Technical Support Specialist, you will represent VinSolutions in customer communication via phone and email to assist customers in resolving technical issues
- Demonstrate strong interpersonal and communication skills, while working with diverse audiences
- Exhibit personal responsibility, accountability, and teamwork
- Troubleshoot difficult problems with either the customer’s configuration, our software, or other vendor integration points
- Provide one-on-one training to new and existing customers as needed while working on support tickets
- Identify and resolve issues that prevent users from utilizing our software
- Provide proper follow-up, even when a problem has not been resolved, to ensure customer is kept apprised of issue status
- Maintain strong working knowledge of released products
- Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed
Minimum Requirements:
- High School Diploma/GED
- Generally, less than 2 years of experience
- Must be flexible to work any shift during business hours in the Central Standard Time Zone, currently Monday – Friday 6am -8pm Saturday 8AM – 6PM (hours subject to change to meet business needs). Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed.
- Must have excellent written and verbal communication skills.
- Requires attention to detail and the ability to adapt to change.
- Ability to accurately facilitate communication between the customer description and the written word in the CRM ticketing system.
Preferred Requirements:
- College degree preferred; at a minimum Associates Degree or Technical Certification preferred or commensurate work experience.
- Ability to analyze, troubleshoot, and document issues related to system performance and functionality.
- Experience supporting online products and services.
- Experience using web developer tools to troubleshoot website problems. Ex: Chrome, IE, Firefox, etc.
- Experience supporting mobile devices such as IOS and Android
Drug Testing:
To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Hourly pay rate is $15.67 – $23.56/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s experience. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
CLICK HERE for full details and to apply. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. Good luck as you make your work from home plans a reality!
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