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by Chris Durst Oct. 10, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
1A Auto, an online retailer of auto parts, has posted a Remote Customer Service Representative position to their careers page.
In this role, you will have direct interaction with customers by email/chat and are responsible for recommending products, resolving inquiries and processing of orders while maintaining a high standard of service and professionalism.
Applicants should have strong typing, spelling, and grammar skills, proficient computer user and knowledge of internet, and excellent customer service skills.
The listing mentions a $1,500 sign-on bonus, but no details are noted about what benchmarks must be met before this bonus is issued.
The hourly pay rate is not listed, however, Glassdoor places it at approximately $18.73 per hour. We have not confirmed this rate with the company.
Following are excerpts from the E-Mail/Chat Remote Customer Service Representative job posting:
Overview of E-Mail/Chat Customer Service Representative
The E-Mail/Chat Customer Service Representative has direct interaction with customers by email/chat and are responsible for recommending products, resolving inquiries and processing of orders while maintaining a high standard of service and professionalism. Candidates for this position should enjoy repetitive duties with high-volume of customer inquiries and exhibit patience and attention to detail as they focus on completing tasks quickly and accurately. This position requires working collaboratively with others in your group and in other departments. The goal is to make happy customers who will buy from us again!
- **$1,500 Sign-on Bonus**
- Fully Remote
- Must be able to work the following shift (eastern standard time):
- 11:30am – 8:00pm, 4 weekdays
- 8:30am – 4:30pm every Saturday
Responsibilities of the E-Mail/Chat Remote Customer Service Representative
- Demonstrate excellent online customer service etiquette and strong customer relationship skills when responding to customer questions and concerns.
- Contribute to quality assurance procedures to ensure accuracy of communications to customers and improve customer satisfaction with products.
- Learn software used by this company to navigate listings, locate customer information, and look up data about products.
- Experience in a high-volume environment.
Requirements of the E-Mail/Chat Customer Service Representative
- High school diploma or general education degree (GED) and two to three years related customer service experience in a high-volume environment /or equivalent combination of education and experience.
- Strong typing, spelling, and grammar skills a must.
- Proficient computer user and knowledge of internet.
- ASE Certified a plus.
- Parts Counter or mechanics experience a plus.
HOW TO APPLY
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