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by Chris Durst Feb. 26, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Optum, part of the UnitedHealth Group family of companies, has posted Remote Customer Service Representative openings to their careers page.
NOTE: These roles usually fill quickly – apply now!
UPDATE: As feared, this one filled quickly. It looks like the company received all the applications it needed and has deleted the job listing. For more jobs like this, see our Daily Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel!
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In this role, you will be responding to calls from our members and help answer questions and resolve issues regarding health care eligibility, claims and payments. The focus is on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller.
Applicants should have a High School Diploma / GED; must be 18 years of age or older; 1+ years of experience in a related environment (i.e., call center, customer service, office etc.),a using phones and computers as the primary job tools; familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications; and the bility to work any 8-hour shift between the hours of 7:00 AM – 7:00 PM CST from Monday – Friday including the flexibility to work occasional overtime based on business need.
The posted pay rate is $16.00-$28.85/hour, and the company offers an extensive benefits package.
Following are excerpts from the Remote Customer Service Representative job posting:
In this role, you’ll be empowered to compassionately deliver an exceptional experience to between 50 to 70 callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. Every phone call gives you that opportunity to improve the lives of our customers and exceed their expectations. You’ll spend your day by responding to calls from our members and help answer questions and resolve issues regarding health care eligibility, claims and payments. At the end, you’ll know you performed with integrity and delivered the best customer service experience making your customers feel better because they talked to you.
This position is full time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7 am – 7 pm CST. It may be necessary, given the business need, to work occasional overtime.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Answer incoming phone calls from customers (i.e., members, providers, facilities) in a call center setting and identify the type of assistance needed (i.e., benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits, and claims information)
- Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
- Deliver information and answer questions in a positive manner to facilitate strong relationships with members and providers
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Research complex issues across multiple databases and work with support resources to resolve customer issues and / or partner with others to resolve escalated issues
- Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, and attendance
This role is equally challenging and rewarding. You’ll be called on to research complex issues across multiple databases. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you’ll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications – Remote Customer Service Representative:
- High School Diploma / GED
- Must be 18 years of age or older
- 1+ years of experience in a related environment (i.e., call center, customer service, office etc.), using phones and computers as the primary job tools
- Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Ability to successfully complete the Customer Service training classes and demonstrate proficiency of the material
- Ability to work any 8-hour shift between the hours of 7:00 AM – 7:00 PM CST from Monday – Friday including the flexibility to work occasional overtime based on business need
Preferred Qualifications:
- Prior health care experience
- Call center experience
Telecommuting Requirements:
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills:
- Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
- Strong communication skills, empathy
- Critical thinking skills to problem solve and resolve customer concerns
- Ability to multi – task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Compensation & Benefits
The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable.
In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
