by Chris Durst Sept. 6, 2022
Ascensus, a large administrator of 529 college savings plans, has posted openings for Work from Home Customer Service Reps.
The company says it’s hiring nationwide. These are full-time positions.
The estimated pay rate is $16-$27/hr. per Glassdoor. But that’s not official.
Here’s what the company has to say about the openings:
Ascensus Government Savings is the leading administrator of 529 college savings plans, dedicated to servicing the needs of its clients, their plans, and millions of families saving for college across the country. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job. We take serving our clients seriously and need individuals who want to learn our business, embrace our core values, and work within a team environment. If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you! Due to organizational growth, we have several exciting Full-Time opportunities.
Multiple shifts are available, see below. New/recent graduates are encouraged to apply!
****These positions are 100% fully remote and can be located anywhere in the country****
Shifts (times are in Eastern Standard Times):
8:15am – 4:45pm
8:45am – 5:15pm
10:00am – 6:30pm
The first 3-4 weeks consist of training from 10:00 am to 6:30 pm.
Position Purpose: Accountable for providing high quality service to 529 plan advisors and investors via phone. Following procedures, this position provides client service to our 529 plans by handling requests from financial advisors, broker/dealers, and account owners seeking information or executing requests on specific accounts, product or plan information, and policies and procedures. Responsible for researching and resolving complex issues in a timely manner to completion.
Please note, our service teams at Ascensus proudly service several product lines including: Flexible Spending (FSA) accounts; 529 Educational Savings accounts; Qualified Plan Retirement; and State Sponsored Retirement Program accounts. As a valued member of our learning organization, you may be included in cross-training for various products.
Essential Duties and Responsibilities:
Training / Job Knowledge:
a. Complete core corporate training and develop solid knowledge of systems.
b. Self-motivation to consistently improve job knowledge to advance service capabilities.
c. Stay up-to-date on 529 and financial services industry knowledge in support of clients.
Productivity/Quality:
a. Meet and/or exceed department standards for productivity and quality; phones and processing.
- Maintain phone availability to callers of 85% daily.
- Maintain call quality of 3 or better (5 point rating scale) in providing service to callers.
- Process financial and non-financial transactions accurately.
- Meet or exceed contractual Service Level Agreements as department in answering calls.
b. Demonstrate flexibility and team-oriented attitude in support of advisor plan business.
- Work overtime as needed during peak volume seasons.
Customer Service:
a. Provide exceptional client service skills to advisor-sold plan clients.
b. Demonstrate strong problem resolution skills.
c. Solid organizational and communication skills with a strong attention to detail.
Workflow/Process Improvement:
a. Demonstrate focus in improving workflows, policies, and procedures.
b. Log and track calls/requests to communicate business trends in servicing clients.
c. Address opportunities to maintain and improve business relationships with clients.
Project Work:
- Be a proactive and willing participant in projects aimed at business development.
- Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
- The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.
Additional Responsibilities:
- Responsible for protecting and securing all client data held by Ascensus to ensure against unauthorized access to and/or improper transmission of information that could result in harm to a client.
- The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.
Minimum Requirements:
- Bachelor’s Degree or equivalent work experience
- Preferred experience of 1 year of experience in financial service, client or customer service in a professional work environment.
CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. May you be working from home soon!
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