by Chris Durst Oct. 3, 2023
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Lifetime Brands, the company that owns such brands as Mikasa, Pfaltzgraff, KitchenAid, and Farberware, has posted a work from home seasonal Consumer Service Representative position.
Part-time and full-time jobs are available, per the company.
In this role, you would “respond to incoming calls and emails from customers to assist with order processing, product questions and service inquiries about shipment status, item replacements and general inquiries.”
The pay rate is listed as $17-$19/hr.
No state hiring restrictions mentioned, no college required.
The company offers a broad benefits package.
Here’s what the company has posted about the job:
Come be a part of our national customer service team! This opportunity will work with some of our renowned brands such as Mikasa, Pfaltzgraff, KitchenAid, and Farberware, all from your home!
Position Summary: As a member of the team, you will help people every day by taking calls and responding to emails, while actively listening to understand customers’ needs, and answering their questions. You will respond to customer inquiries about orders, shipments, and our products representing a variety of brands. You will be an integral part of the team by promoting a positive brand image and delivering an exceptional customer experience.
Essential Responsibilities:
Respond to incoming calls and emails from customers to assist with order processing, product questions and service inquiries about shipment status, item replacements and general inquiries. Utilize multiple order systems, websites, and CRM systems to research issues and answer questions. Maintaining a positive spirit and image for all our brands. Other administrative and operational duties as assigned by management.
Qualifications:
- Strong verbal and written communication skills. Familiarity with the expectations of online shopping, shipping, and return processes.
- Excellent critical thinking and problem-solving skills with an attention to detail required. Outgoing personality and ability to connect personally with other people is a plus.
- Customer service or retail experience preferred.
- Call center experience is a plus but not required. Must have a suitable and quiet workspace with a stable and sufficient internet connection.
- Must have a personal computer (preferably a Windows based PC) and latest version of Google Chrome browser installed.
Work Environment:
- Full time and part time opportunities are available. Saturday AM shifts may be required in the month of December.
- Training will be provided in a fully remote setting. Small team and supportive atmosphere. Opportunity for permanent placement based on performance.
The salary range is $17.00-$19.00 per hour
About Lifetime Brands
Lifetime Brands is a leading global provider of kitchenware, tableware and other products used in the home. We offer brands you trust, value without compromise and an unwavering commitment to innovation. Our products make it easier for you to prepare food, serve meals, entertain guests, and decorate your home.
We offer a comprehensive suite of benefits, which includes:
- All full-time employees (and family members) are eligible to participate in our Medical, Dental, and Vision plans
- Flexible Spending Accounts for Health and Dependent Care
- Short-Term Disability & Long-Term Disability
- Company Paid Basic Life and Accidental Death & Dismemberment Insurance
- Eligibility in the Company’s 401K plan, after 90 days of employment
- Paid Time Off (vacation/sick) – accrual of 15 days per calendar year for non-warehouse positions; accrual of 10 days per calendar year for hourly based warehouse positions
- 10 Company Paid Holidays
- Employee Product Discounts
- Tuition Assistance
- Employee Assistance Program
- Volunteer Opportunities- 4 hours of paid optional volunteer time (annually)
- Seattle, WA based employees are provided with commute trip reduction incentives
- Benefits are offered to employees who work 30 hours or more
In addition to the above, we offer voluntary benefits.
Lifetime Brands, is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or other legally protected characteristics, and will not be discriminated against on the basis of disability.
This job posting contains a pay range, which represents the range of salaries or hourly rates that Lifetime Brands believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. Lifetime Brands expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would Lifetime Brands consider paying a salary or rate near the higher end of the range.
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