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by Chris Durst Mar. 4, 2025
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Zurich, a global insurer, has posted a Remote Claims Call Center Representative job to their careers page.
In this role, you will process clients’ first notice of loss claim reports received through Zurich’s phone & non-phone reporting options in a timely and accurate manner. You will communication with clients in order to exchange information, clarify facts, and resolve queries and/or problems efficiently.
The company has a 6-week training that covers everything you’ll need to get started, but you should have a high school diploma or equivalent; +6 months customer service experience; and data entry experience. The company would also love for you to have solid oral & written communication skills, and proficiency in Windows based operating systems and Microsoft office.
The posted pay rate is $17.21 – $18.50 per hour.
“The role will be remote within the United States.”
Following are excerpts from the Remote Claims Call Center Representative job posting:
Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.
We are seeking confident, outgoing, and self-motivated Customer Care Professionals to join our dedicated Claims Call Center team in April 2025. If you are passionate about customer service and want to help people, we want to talk to you. This role offers an in depth, 6-week training that covers everything you’ll need to get started.
****The role will be remote within the United States.****
Your Day to Day Responsibilities:
- Process clients’ first notice of loss claim reports received through Zurich’s phone & non-phone reporting options in a timely and accurate manner.
- Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others in order to provide an effective service and clear advice to colleagues and customers.
- Liaise with internal and external clients in order to exchange information, clarify facts, and resolve queries and/or problems efficiently.
- Provide feedback and recommendations to the team in order to improve the quality of customer care.
- Follow procedures to ensure adherence to the company’s risk and compliance policies.
Highlights:
- 8 hour shift between the operating hours of 7:00 AM to 7:00 PM M-F (Central Standard Time)
- You will be working remotely (100%)
- Annual Merit Increase & Bonus Opportunity
- Opportunity Potential for Overtime Pay
- Amazing PTO
- 401K Match
- Career mobility
- Medical, Vision & Dental
Basic Qualifications:
- High School Diploma or Equivalent
- +6 months Customer Service experience
- Data entry experience
Work from home office requirements:
- Designated workspace free from noise and other distractions
- Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down
Preferred Qualifications:
- 6 months call center experience
- Strong data entry skills and the ability to type 32 WPM or more
- Demonstrated proficiency in Windows based operating systems and Microsoft office
- Ability to navigate multiple computer screens and browsers quickly and accurately
- Strong comprehension skills, professional demeanor
- Solid oral & written communication skills
- Demonstrated strong attention to detail and solid problem-solving skills
- Bilingual, Spanish to English
- Insurance knowledge preferred
Compensation
At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role.
We encourage candidates with salary expectations beyond the provided range to apply, as they will be considered based on their experience, skills, and education.
The salary indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed hourly rate for this position is $17.21 – $18.50, with short-term incentive bonus eligibility set at 5%.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Claims Call Center Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
