by Chris Durst Oct. 31, 2022
Cigna is a global health service and insurance company with a long history of hiring home-based employees. Currently, the company has a listing for Work from Home Customer Service Senior Representatives.
While their preferred qualifications include and insurance sales, Medicare Advantage experience, their hard qualifications include a minimum 1 year of experience working in a high volume call center environment, great communication skills, and flexibility.
Pay is in the $17-$21 per hour range and no state hiring limitations are noted in their job posting.
Their extensive benefits package starts on DAY ONE of employment and includes, medical, vision, dental, and well-being and behavioral health programs. They also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.
Here’s what the company has posted about this opportunity:
“Customer Service SR Representative effectively handles inbound calls from Cigna Medicare customers that are interested in changing from one Cigna plan to another. The successful candidate will be able to interact appropriately and efficiently with customers using excellent interpersonal and listening skills, critical thinking, and problem solving skills. The ability to use computer-based resources in a highly effective manner to educate and provide accurate responses to inquiries is crucial for success.
DUTIES AND RESPONSIBILITIES
- Inbound calls from current customers seeking support to change to another Cigna Medicare product
- Place outbound calls to customer to obtain more information on applications
- Maintain detailed knowledge of all products and procedures
- Responds to all customers in a professional and courteous manner
- Participates in meeting and/or committees as needed.
- Maintain active license and appointment in all Cigna Medicare markets
- Value all aspects of diversity
- Exercise strict confidentiality in all matters
QUALIFICATIONS
- Adaptable, flexible, and able manage through change
- Goal oriented and personally accountable; resourceful and self-directed
- Demonstrated communications (written and verbal), interpersonal skills and fosters a team environment
- Excellent listening and interpersonal communication skills
- Ability to effectively organize, prioritize, multi-task and manage time.
- Demonstrated accuracy and productivity in a changing environment with constant interruptions.
- Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
- Able to offer options and educate callers when appropriate
POSITION REQUIREMENTS
- Minimum 1 year of experience working in a high volume call center environment and insurance sales, Medicare Advantage preferred
- Preferred License insurance agent with residential state or in the process of obtaining license
- Accurate data entry skills and attention to detail
- Experience analyzing and solving customer problems required
- Excellent verbal and written communication skills.
- Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
- Proven ability to work independently as well as a productive member of a team
- Skilled in Microsoft Programs
- Training experience preferred
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 17 – 21 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.”
CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. May you be working from home soon!
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