by Chris Durst June 23, 2023
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Cigna is hiring work from home Customer Service Reps. Computer provided.
Pay starts at $17-$22/hr. No state hiring restrictions mentioned. Benefits appear to be broad.
College is not required. However, you should have 1 year of customer service experience, and a good understanding of Microsoft Office.
Here’s what the company has posted about the job:
RESPONSIBILITIES
• Answer inbound calls from members with questions about medical claims, benefits, eligibility, and prior authorization.
• An average of 50-80 calls are expected daily.
• Take calls back-to-back while toggling through several applications on multiple screens.
• Remain customer-focused at all times to meet tailored needs, providing positive outcomes for our member’s well-being.
• Available to attend 100% of trainings (11-12 weeks) and the first 90 days of employment are required.
• Resolve customer complaints through independent problem-solving skills and one-call resolution.
• Understanding and striving to meet or exceed call center metrics while providing accurate information to callers with a courteous and professional demeanor.
• Enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers.
QUALIFICATIONS
• High School diploma or equivalent.
• 1 year of customer service experience is required.
• A dedicated workspace with no distractions is required.
• Intermediate proficiency in Microsoft Office Suite.
• Strong organization skills, written, and verbal communication skills.
• Ability to remain calm and helpful even when dealing with difficult situations.
• Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.
For this position, we anticipate offering an hourly rate of 17 – 22 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.
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