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by Chris Durst Apr. 2, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Allstate, the “good hands” insurance company, has posted a Remote Claims Resolution Specialist job to their careers page.
UPDATE: It looks like the company received all the applications it needed and has deleted the job listing. Good luck to everyone who applied! For more jobs like this, see our Daily Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel!
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This position is not available in California, Alaska, Hawaii, or Puerto Rico.
In this role, you will primarily be on the phone assisting customers to assist with resolving their claims. You will provide information to customers on claim status and answer inquiries on existing claims, while clearly and accurately documenting all actions taken into; and communicate with customers and third parties to gather/provide information, process claims payments, schedule inspections, and assist with rental cars.
Applicants should have a high school diploma or GED; 1 year of customer service experience is preferred; great organizational and multi-tasking skills; strong communication and problem-solving skills; and comfort with technology.
Technology equipment will be provided (laptop, headset, dual monitors, etc.).
Paid training (Monday – Friday from 9:00 am – 5:45 pm CST).
The posted pay rate is $17.50-$20/hr., and the benefits package appears to be quite comprehensive.
Following are excerpts from the Remote Claims Resolution Specialist job posting:
This is the opportunity you’ve been looking for to truly impact someone’s life! Start your claims professional career today as a Claims Customer Specialist and be part of our dynamic team where you’ll leverage innovative tools and technology in a collaborative team environment to service our customers.
In this role, you will:
- Build and maintain customer connections by understanding their needs and serving them with empathy and compassion
- Receive high-volume inquiry calls in a fast-paced environment to assist customers throughout the claim process. Up to 90% of your day will be on the phone assisting customers to assist with resolving their claims.
- Provide information to customers on claim status and answer inquiries on existing claims, while clearly and accurately documenting all actions taken into the claim at every touchpoint
- Communicate with customers and third parties to gather/provide information, process claims payments, schedule inspections, assist with rental cars, and use online resources to address complex claims-related concerns
When will I work?
- To deliver on our “Good Hands Promise” we are available to our customers 24 hours a day, 7 days a week. We require that you are available to work within the hours of operation to include weekends and holidays
- For this position, your workday could start as early as 6:00am CST or as late as 3:30pm CST with just one weekend day commitment (either Saturday or Sunday). Your training/nesting schedule will be Monday – Friday, 9:00 AM CT – 5:45 PM CT. Your permanent shift will be communicated to you by the end of week 4 of training, ensuring a seamless transition into your role. *Planned absences are not allowed during the first 5 weeks of training*
You’re a great match for this role if you have:
- High school diploma or General Education Diploma (GED)
- 1 year of customer service experience is preferred
- You’re organized and able to multi-task in a fast-paced, high call volume claims environment where you will need to adhere to procedures, agendas, and measurements
- You are an empathetic, positive, and friendly self-starter with strong communication and problem-solving skills; capable of working both independently and in a team.
- Comfortable with computer technology.
- This position is not available in California, Alaska, Hawaii, or Puerto Rico
What’s in it for you?
- Compensation offered for this role is $17.50/hr. Geographic differential of $20/hr offered for candidates residing in designated premium zip codes.
- Paid training (Training is Monday – Friday from 9:00 am – 5:45 pm CST)
- Technology equipment will be provided (Laptop, headset, dual monitors, etc.)
- Competitive paid time off based on start date
- Tuition reimbursement
- Cafeteria style health insurance plan- starts day one!
- 401K match and pension plan
- Volunteer opportunities + matching donations
- You can view all Allstate benefits @ https://allstategoodlife.com
Other things to consider:
- Access to modem and internet connection required
- Dedicated and distraction free workspace in your home is required
- Remote Employees will be eligible for internet reimbursement. Must maintain or exceed the following speeds:50 MBPS download and 5 MBPS upload
Compensation
Compensation offered for this role is $17.45 – 25.11 per hour and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Claims Resolution Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
