by Chris Durst Feb. 8, 2022
Lincoln Financial has posted openings for Work from Home Customer Service Reps across the US. These come with a $1,700 hiring bonus and a computer.
Please note that among the many cities listed you’ll see “WORK FROM HOME” as a hiring location. But if you don’t see your city listed specifically, you can still apply.
Among the requirements are a high school diploma or GED, 0-1+ Years of general experience (doesn’t need to be directly related to the position), and strong written and verbal communication skills.
Lincoln Financial also offers what appears to be a good benefits package.
Here’s what the company has posted about the openings:
Background Details
The Retirement team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment. Training will be self-paced, led by the leader of our Web Team along with a cohort of peers and subject matter experts, and will provide you with foundational knowledge to assist you in excelling in a career with Lincoln Financial Group.
As a Customer Service Representative for the Web Team, you will serve as the primary point of contact for our retirement plan stakeholders who have technical support needs. You will serve as a subject matter expert for our Web based retirement platforms, providing excellent customer service and utilizing strong problem-solving skills to create a positive experience. This role will provide you the opportunity to sharpen your technical skills and gain new skills through a defined career pathing and development program. If this sounds like a role for you, please read on!
What you’ll be doing
- You will act as the main point of contact for the retirement plan’s web-based platforms, answering inbound calls from internal and external stakeholders such as plan participants, beneficiaries, financial professional and plan sponsors, addressing customer service inquiries and concerns.
- You will build rapport with our customers while researching multiple systems, databases, platforms and software.
- You will provide a wide range of technical support for our retirement plan stakeholders, recognizing what needs to be done to meet the customer’s needs and demonstrating flexibility and responsiveness through problem resolution.
- You will identify and recommend process improvements and organizational initiatives to positively influence the team and quality.
What we’re looking for
Must-have experience (Required):
- High School Diploma or GED.
- 0-1+ Years of general experience – does not need to be directly related to the position.
- Strong written and verbal communication skills.
- Ability to work with others in a fast-paced, team environment.
- Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations.
- Ability to be adaptable/flexible as business needs change.
Nice-to have Experience (Preferred):
- Associates degree and/or 1+ Years of customer service or technical support experience.
- Passion for helping and servicing others and the desire to build rapport during each interaction.
- Ability to research and problem solve, while providing outstanding customer service.
- Strong analytical skills with the ability to multi-task while maintaining strict attention to details to adhere to policies, procedures and guidelines.
- Solid relationship management skills customers, management, peers and colleagues.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
What’s it like to work here
At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What’s in it for YOU:
- A clearly defined career framework to help you successfully manage your career
- Leadership development and virtual training opportunities
- Paid Time Off
- Parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- A leadership team that prioritizes your health and well-being; offering a hybrid remote work environment
- Effective productivity/technology tools and training
CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. May you be working from home soon!
PLEASE SHARE this post – turn your friends into Rat Race Rebels!
[social_warfare]