🧨 $18-$21/Hr. - Remote Member Service Representative, Benefits

Remote Member Services Representatives Personify Health

by Chris Durst Dec. 4, 2024

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Personify Health (formerly Virgin Pulse), a personalized health platform company, has posted a Remote Member Service Representative job opening to their careers page.

We love that they say, “No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!”

In this role, you would be “responsible for providing attentive customer services to Personify’s clients. This role manages both incoming calls from clients regarding a variety of requests and assists members with technical issues related to the website or products.”

The posted pay range is $18-$21/hr. plus potential bonuses.

A college degree is not required.

Per the listing, the position is eligible for “target bonus/variable compensation as well as health, dental, vision, mental health and other benefits.”

No state hiring limits are mentioned in the listing.

Following are excerpts from the Remote Member Service Representative job posting:

The role of Member Services Representative is primarily responsible for providing attentive customer services to Personify’s clients. This role manages both incoming calls from clients regarding a variety of requests and assists members with technical issues related to the website or products.

In this role you will wear many hats, but your knowledge will be essential in the following:

Using top-notch interpersonal skills able understand customers’ inquiries or complaints and deal effectively with callers who may be frustrated or angry
Handling incoming calls from members and clients regarding a variety of requests
Demonstrate and maintain professional oral and written communication with customers, co-workers, and other Virgin staff
Navigating multiple databases simultaneously for member research and resolution
Answering questions about client and product design as well as Virgin’s involvement with members’ overall wellbeing
Assisting members with any technical issues related to website or products and escalate issues to as necessary
Possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
Using excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections
Identifying, researching, and resolving customer issues using Virgin databases
Follow-up on customer inquiries not immediately resolved
Accepting repetitive work tasks performed in a confined work area
Consistently meeting established performance and quality standards
Maintenance of thorough knowledge of systems so that information can be researched, and proper information is given to members
Learning and retain a thorough working knowledge of all existing and new products and services
Discipline to work from home as business needs dictate.
All other duties as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

What you bring to the Personify Health team:

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

High school diploma or equivalent required
Some University or Post-secondary Education preferred
Must have at least one year customer service experience in a call center environment
Familiar with cloud-based contact center software desirable
Excellent written and verbal communication skills
Strong personal computer usage and Internet proficiency skills
Ability to type 30 wpm minimum with accuracy

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

Flexible with scheduling as business needs dictate
Ability to listen attentively and to use information provided to assist members specific needs
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Strong customer service, analytical and decision-making skills
Must be able to learn quickly in a fast-paced environment
Ability to organize and follow-up on multiple tasks/details with accuracy and timeliness
Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
Ability to learn and navigate new software quickly
Ability to set at desk for prolonged periods of time.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

Compensation & Benefits

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $18 to $21 per hour. Note that compensation may vary based on location, skills, and experience. This position is eligible for target bonus/variable compensation as well as health, dental, vision, mental health and other benefits.

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Member Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!