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by Chris Durst June 21, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Highmark Health, a national health organization, has posted a new Remote Customer Service Representative position to their careers page!
This full-time position appears to be open to applicants from all states — even those often excluded states (I’m looking at you CA, NY, HI, and AK!).
As a Remote Customer Service Representative, you wild engage with customers and work to resolve their inquiries, comments, and concerns. As you’ll be home-based, you will need to work well independently.
Highmark is not requiring a college education for this role, however, you should have at least one year of customer service experience. Other skills that will help you succeed in this position include, multi-tasking, active listening, efficiency, and excellent communication.
The posted pay range is $19.27-$26.88. Your rate will be determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions.
Following are some excerpts from Highmark’s Remote Customer Service Representative job listing:
This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement.
ESSENTIAL RESPONSIBILITIES
- Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.
- Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.
- Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.
- Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.
- Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.
- Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.
- Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.
- Other duties as assigned or requested.
Education for Remote Customer Service Representative Role
Required: High School Diploma/GED
Substitutions: None
Preferred: None
EXPERIENCE
Required: 1-3 years experience in customer service or call center environment
Preferred: None
LICENSES or CERTIFICATIONS
Required: None
Preferred: None
Skills for Remote Customer Service Representative Role
- Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter
- Regardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skills
- Multi-tasks with a high level of efficiency yet treats every customer as the most important during the interaction so as not to leave the customer with a hurried impression
- Ability to ask effective probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with customers, using verbal clues and system tools to develop tailored recommendations for the customer
- Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training
- Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with
- Company policies and processes
Compensation Details
Pay Range Minimum: $19.27
Pay Range Maximum: $26.88
Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
