Remote Clinical Drug Screening Associate (Customer Service)

by Chris Durst Nov. 20, 2024

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Workit Health, a provider of telemedicine opioid and alcohol treatment, has posted a Remote Clinical Drug Screening Associate position to their careers page.

Per the company, the role requires a deep commitment to the harm reduction approach in substance use disorder treatment. No college required.

You’d be using chat, email, and phone for customer service to members. You’d be working with diverse populations, the listing notes. And you should be comfortable asking for help when you need it.

The pay range is $20-$21 per hour.

Workit Health offers a comprehensive benefits package that includes, but is not limited to: 5 weeks personal time off (includes your birthday, 2 mental health days, and 2 floating holidays!); medical, dental, vision, paid parental leave, and more.

As an addiction recovery company founded by people in recovery, those in addiction recovery themselves are encouraged to apply.

Following are excerpts from the Remote Clinical Drug Screening Associate job posting:

Workit Health is an industry-leading provider of on-demand, evidence-based telemedicine care. Our programs are based in harm reduction, and bring together licensed clinicians who really listen, FDA-approved medication, online recovery groups and community, interactive therapeutic courses, and care for co-existing conditions. Workit Health’s patient-centered telemedicine model is improving clinical outcomes and eliminating barriers to treatment, making long-term recovery accessible to individuals who need it, without disrupting their daily lives.

We’re excited to expand our team as our impact and coverage areas continue to grow. Our team members are dedicated and passionate about our mission of making exceptional, judgment-free care for addiction more accessible.

We believe everyone deserves respectful, effective treatment for substance use disorder at the moment they’re ready for it. We’re looking for driven and compassionate individuals who share this goal. Join us in reducing stigma, saving lives, and changing the way addiction is treated in America.

Job Summary:

Clinical Drug Screening Team Associates uphold top-notch member experience for all drug screening care needs by prioritizing world-class customer service and adherence to all approved urine drug screen procedures. It is imperative that individuals in this role are deeply committed to the harm reduction approach to drug screening in substance use disorder treatment.

Core Responsibilities:

Go above and beyond to provide world-class member experience throughout their care at Workit Health
Facilitate video and automated drug screening while maintaining a professional and judgment-free demeanor
Support and communicate with members as they navigate their drug screening needs and requirements
Educate our members on how to navigate Workit Health’s drug screening options, and be ready to help troubleshoot through any barriers
Assist members with completing drug screening while maintaining a professional and judgment-free demeanor
Communicate and provide support to members over chat, email, and phone in a professional way that embodies the company mission and values
Support members in maintaining up-to-date and accurate contact, billing, and appointment information
Maintain strict confidentiality when handling member information in compliance with Workit Health and HIPAA guidelines
Learn and maintain knowledge of our EMR, processes, and systems
Demonstrate empathy, compassion, and respect for our members and staff in all interactions

Qualifications:

Passionate about providing stellar internal and external customer service and working with diverse populations including Workit staff, members, family members, and vendors
Strong analytical ability
One or more years of healthcare experience is preferred.
Comfortable asking for support, help, and guidance as needed.
Familiarity with addiction recovery and harm reduction is a plus.
Attention-to-detail oriented

Benefits:

5 weeks PTO (includes your birthday, 2 mental health days, and 2 floating holidays!)
11 paid holidays
Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family’s needs
Company contributions to dependent premiums at higher than market rates (65%)
12 weeks paid Parental Leave after 1 year of employment (includes maternity, paternity, adoption, and all ways in which our people build modern families)
401k + matching
Healthcare & dependent care Flexible Spending Accounts (FSA)
Flexible schedules and flex-time work for all full-time and part-time employees
Employee assistance program, complete with financial coaching and counseling sessions
Professional development allowance for healthcare providers
Opportunities for professional development and growth within the company
Fully remote roles throughout the company
Vibrant, employee-driven cultural initiatives including multiple ERG groups
Colleagues who care deeply about closing health disparity gaps within the addiction space for underserved populations

As we are an addiction recovery company founded by people in recovery, those in addiction recovery themselves are encouraged to apply.

HOW TO APPLY

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