by Chris Durst Aug. 2, 2023
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
One, Inc. has posted a work from home Support Quality Representative to their careers page.
From the job description, it sounds as though the role won’t require a lot of time on the phone with customers.
Update – These filled fast! It looks like the company has received all the applications it needed and has deleted the listing. For more jobs like these, see our Daily Jobs & Gigs page.
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Applicants should have an Associates degree OR 2-5 years relevant experience, good computer skills, and excellent customer service and people skills. Other requirements are listed in the posting.
Pay for this role is $20-$24 per hour.
Hiring in the US, no state hiring restrictions are noted in the job post.
This is the first time we’ve posted a job with One, Inc. so we checked them out to see what people are saying.
With 80 reviews on Glassdoor, the company rates 4.5 out of 5 stars by former and current employees, and 3.9 out of 5 stars on Indeed.
Here’s what the company has posted about the job:
The Support Quality Representative is responsible for performing quality control checks on our Contact Center representatives which include inbound and outbound Customer Service as well as inbound Technical Support; and coach those representatives to help drive a seamless and world-class customer experience.
Key Responsibilities:
- Audit service and support telephone calls
- Coach customer service representatives on call handling
- Audit service and support tickets within the ticketing system
- Work with Quality Manager to collate and analyze call and ticket data
- Help track key quality metrics for the team
- Enforce adherence to process and scripts
- Advocate for a seamless customer experience through their support journey
Skills & Abilities:
- Good computer skills
- Excellent customer service and people skills
- Strong organization skills
- Process-driven with attention to detail
- Ability to critique others’ work in a constructive manner
- Familiarity with cloud-based ticketing systems and ticket lifecycle
- Communicate clearly and effectively both verbally and in writing
- Ability to work remotely in an effective manner
Preferred Skills:
- Experience with Salesforce Service Cloud
Education & Experience:
- Associates degree or 2-5 years relevant experience
- Insurance and/or payments experience preferred
- Previous customer service experience preferred
Desired Traits:
Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development
Company Profile:
One Inc provides insurance companies a digital payments platform designed to maximize retention of the new generation of policyholders—while reducing security risks and minimizing payment processing costs. One Inc has become the fastest growing digital payments platform in the insurance industry, and now manages more than $15 billion a year in payments for customers. Our talented, ambitious, and innovative team of professionals work collectively to disrupt, pioneer, add value, to solve challenges for our customers and their insureds.
One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.
Qualifications
Skills & Abilities:
- Good computer skills
- Excellent customer service and people skills
- Strong organization skills
- Process-driven with attention to detail
- Ability to critique others’ work in a constructive manner
- Familiarity with cloud-based ticketing systems and ticket lifecycle
- Communicate clearly and effectively both verbally and in writing
- Ability to work remotely in an effective manner
Preferred Skills:
- Experience with Salesforce Service Cloud
Education & Experience:
- Associates degree or 2-5 years relevant experience
- Insurance and/or payments experience preferred
- Previous customer service experience preferred
CLICK HERE for full details and to apply. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. Good luck as you make your work from home plans a reality!
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