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by Chris Durst Jan. 14, 2025
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Virta Health, a company specializing in type 2 diabetes and weight-loss care, has posted a Remote Member Support Specialist job to their careers page.
In this role, you will assist their current and prospective members with their Virta accounts via live chat, email, and outbound phone. During the process, you will be working toward meeting internal success metrics for quality assurance, response times, productivity goals, and accuracy.
Applicants should have 1-3 years of experience in a direct customer facing role; the ability to navigate seamlessly between multiple member interactions and internal systems; experience and comfort using technology, digital tools, and systems (preferably experience with Zendesk); strong and effective communication skills, with the ability to listen and understand an issue and problem solve; excellent written and verbal communication skills; and the ability to work a variety of shifts and schedules if requested (including nights, weekends, and holidays)”
The posted pay rate for this Remote Member Support Specialist position is $20 per hour, and the company also offers a comprehensive benefits program.
Hiring in the United States — no state hiring exclusions are noted in the job posting.
Following are excerpts from the Remote Member Support Specialist job posting:
As a Member Support Specialist, you will be on the front lines representing Virta Health to assist our current and prospective members with their Virta accounts via live chat, email, and outbound phone. We are partners to celebrate our members’ wins and are there to help solve any difficulties. Our Specialists are empathetic and understanding problem solvers who are comfortable in a fast paced, constantly evolving environment, and are obsessed with providing a great member experience.
Responsibilities
- Answer member emails following Virta policies and standards
- Available for live chat during business hours to answer applicant, pre-applicant, and member questions
- Make phone calls to members to help solve problems and troubleshoot issues
- Properly escalate member concerns to appropriate teams and internal stakeholders to ensure the voice of the member is heard through the company
- Meet internal success metrics for quality assurance, response times, productivity goals, and accuracy
- Be available to assist with tasks as needed to help support the larger Member Support and Virta teams
90 Day Plan
Within your first 90 days at Virta, we expect you will do the following:
- Learn about the Virta treatment and product to be a subject matter expert for our members
- Become familiar with internal policies, systems, and procedures to assist members with all common inquiries
- Follow a glide path to ramp up to defined Member Support metric goals (Quality Assurance, One Touch, Response TImes, Customer Satisfaction, Productivity)
- Build relationships within the Member Support team and the larger Virta organization
Must-Haves – Remote Member Support Specialist
- 1-3 years of experience in a direct customer facing role
- The ability to navigate seamlessly between multiple member interactions and internal systems while working toward clearly defined Member Support goals.
- Experience and comfort using technology, digital tools, and systems (preferably experience with Zendesk)
- Strong and effective communication skills, with the ability to listen and understand an issue and problem solve
- Excellent written and verbal communication skills
- Ability to work a variety of shifts and schedules if requested (including nights, weekends, and holidays)
- Comfortable working remotely and self motivated
- Values-driven culture
Virta’s company values drive our culture, so you’ll do well if:
- You put people first and take care of yourself, your peers, and our patients equally
- You have a strong sense of ownership and take initiative while empowering others to do the same
- You prioritize positive impact over busy work
- You have no ego and understand that everyone has something to bring to the table regardless of experience
- You appreciate transparency and promote trust and empowerment through open access of information
- You are evidence-based and prioritize data and science over seniority or dogma
- You take risks and rapidly iterate
Compensation & Benefits
For this role, the compensation range is $20/hr.
- Remote-first work environment with ability to work from home
- Flexible work hours & time off policy
- Virta pays 99% of all employee health insurance premiums, and 75% for all dependents
- Up to 16 weeks paid parental leave
- Enroll in the Virta program for free and give a discount to friends and family
- Internet, home office, learning & development stipends
- Employee Resource Groups like Parents of Virta, Ladies of Virta, and Virtans for DEI
- 401K and ROTH contribution opportunities
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Member Support Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
