by Chris Durst Dec. 14, 2022
FIS Global is a company that focuses on technology and services solutions for businesses.
The company has posted openings for a Remote Customer Service Associate II role. Requirements include a High School Diploma or GED, and solid listening and phone skills.
Per the listing, they’re hiring nationwide.
This position pays a $2,000 sign-on bonus and $19/hr. Terms apply to the bonus, but they are not outlined in the job post.
Here’s what the company has to say about the openings:
Position Type: Full time
Type Of Hire: Experienced (relevant combo of work and education)
Education Desired : High School Diploma
Job Description
*2,000 Sign On Bonus!*
Individuals currently employed by FIS, or employed by FIS within the last 12 months are not eligible for a sign on bonus.
We are FIS. Every time someone shops online, uses a bank or trades a stock, we help make it happen. Our technology powers the world’s economy, and as part of our team, your influence can span the globe. We believe in building inclusive teams where everyone’s views count. Together, our collective diversity, skills and talents empower us to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and changing the future of FinTech, we have one question: Are you FIS?
About the role:
Our team of Customer Service Associates provide a world-class level of customer service to our financial customers. It will be important that you ensure service expectations are met while establishing a professional rapport with each customer. We believe our clients and customers are the most important aspect of our business, and our determination to be the best that FIS has to offer rings true with each team member through training, knowledge, and a desire to excel in the financial world. No financial services experience is required. Our diverse associates—new graduates and career changers alike—come from a variety of backgrounds. A college degree, computer skills, stellar problem- solving abilities and the necessary interpersonal skills to be successful in a phone environment are strongly recommended.
Phone Skills Required:
- Connect people with solutions that help them reach their financial goals through a consultative conversation via the phone
- Take ownership of customer requests by navigating through the nuances of their situations
- Actively listen to understand the underlying needs of a customer’s request
- Understand the suite of products and services available across multiple channels (digital, face to face, high net worth, etc.) and position appropriate solutions based upon the customer’s need
Added bonus if you have:
- The ability to tenaciously solve problems with tact, efficiency, and follow through to identify opportunities to improve operational process and procedures
- The ability to exercise scrutiny when confronted with conflicting information
- The desire to explore a broad array of opportunities across our organization which you can explore after fulfilling the tenure requirements of your role
What you bring:
- College degree is preferred
- Minimum education accepted is a High School Diploma or GED
What we offer you:
As part of FIS, we expect you to bring your best every day. That’s why we’ll reward you with exceptional benefits that include:
- Ample development resources to help advance your skill
- Opportunities to face the biggest challenges in financial services and technology
- The time to give back to local charities in your community.
- A collegial environment where collaboration, flexibility and respect are top of mind
- Salary ($19/hr) and benefits that support your family and your future
- Terms apply to the sign on bonus
Also, overtime work is an essential function of this position. From time to time you could be required to work overtime.
CLICK HERE for full details and to apply. For more gigs like these, check our Newest Jobs & Gigs page. To be the first to hear about gigs like these, like our Facebook page. Good luck in your next steps toward working from home!
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