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by Chris Durst March 14, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Proof, a company that specializes in online notarization and identity-secured transactions, has posted a Remote Customer Support Associate job to their careers page.
The job comes with a monthly WFH stipend, a monthly wellness reimbursement, and a Grubhub credit for lunch!
In this role, you’d provide customer support via chat, email, and phone.
The posted pay rate is $22-$23/hr. Benefits look comprehensive and include medical, dental, vision, life, unlimited sick and vacation time, and more.
No state hiring restrictions are listed.
No educational requirement is mentioned, but it’s a plus if you have some customer service experience. You should also have strong communication and multitasking skills, and be comfortable with technology.
This is a full-time position.
Following are excerpts from the Remote Customer Support Associate job posting:
In this crucial customer-facing role, you’ll help our customers execute some of the most important transactions of their lives. We look for teammates who take initiative and exemplify empathy, support, and flexibility. If you are technologically savvy and have a proactive, helpful, can-do attitude, we’re interested in hearing from you!
What you’ll do as a Customer Support Associate at Proof:
- Perform chat, email, and phone-based customer support
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Resolve product or service questions and technical issues by asking clarifying questions; determining the root cause; selecting and explaining the best solution
- Provide accurate, valid, and complete information to customers and internal stakeholders by using the right methods/tools
- Provide product feedback and suggestions
- Take on additional responsibilities and grow your career
- Other operational and administrative duties as needed based on business and customer needs
What we’re looking for someone who is:
- Obsessed with exceeding customer expectations
- Experienced in customer service preferably in a contact center environment
- An excellent writer and verbal communicator
- Committed and focused, with the follow-through and drive to see problems through to resolution
- Capable of diffusing tension to work through the issues at hand
- Able to multitask, prioritize, and manage time effectively
- Flexible and cooperative in your approach to working with others
- Patient in helping others resolve technical issues
- Comfortable with and enthusiastic about technology
Position logistics:
We support our customers Monday through Friday 8am-10pm EST and Saturday through Sunday 8am-7pm EST
Schedule will vary based on our hours of operation
Compensation & Benefits
Here are some of our great benefits:
- Medical, dental, and vision benefits
- Life insurance, long and short-term disability coverage
- 401k Plan with a 4% match, beginning on your hire date
- Unlimited Sick and Vacation time
- 14 paid company holidays
- 2 company Chillax weeks (Summer & Winter)
- 12 weeks of paid parental leave
- 4 week sabbatical after 5 years of continuous full time employment
- Health Reimbursement Arrangements for fertility and gender affirmation
- Lunch on Proof through Grubhub credit
- Monthly work from home stipend
- Professional development credit
- Monthly reimbursement for Wellness
- And more!
$22 – $23 an hour
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Support Associate position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
