.
by Chris Durst Mar. 21, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Sky Zone, “the world’s largest developer, operator, and franchisor of trampoline and active entertainment parks,” has posted a work from home Guest Services Representative job to their careers page.
In this role, you would “respond to inbound calls, email, text and webchat, provide event/party information and recommendations based on customer needs, and accurately complete bookings.”
Sky Zone has both full- and part-time openings for this position.
They can only accept candidates who reside in one of the following states: AL, AR, CA, CO, FL, GA, IA, ID, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OR, PA, SC, TN, VA, or WA.
The pay rate is listed as $22-$25/hr., based on experience, qualifications, and performance.
College is not required.
Here’s an excerpt from the Sky Zone job post:
Sky Zone is the largest indoor active entertainment operation in the world, with well-known brands including DEFY, Sky Zone, and Rockin’ Jump.
With more than 300 franchise and company-owned across the globe, we proudly host more than 40 million adventure movement enthusiasts every year. We are Purveyors of Awesome, and we thrive on creating memorable moments for our guests and team members.
Working for Sky Zone is so much more than a “job”! We have more than 4,500 team members throughout our company-operated parks, and we are committed to providing rewarding careers and development opportunities across all functions. Whether you contribute to serving our guests in our parks, or support our parks in a corporate role, we offer all team members a values-based culture, competitive pay, and diverse growth opportunities.
Position Overview
Sky Zone owns and operates popular entertainment venues for group events and birthday parties, a place where friends can have fun and be active together. Event Coordinators are often the first point of contact for guests who are interested in booking a group event or party at one of our park brands. In this role, you will respond to inbound calls, email, text and webchat, provide event/party information and recommendations based on customer needs, and accurately complete bookings. You will also thoroughly review, modify and reschedule party and group event bookings.
This is a work from home opportunity, ideal for someone who is self-motivated, focused on guest satisfaction, organized when prioritizing workload, and urgently resolving guest issues. We provide a company-issued laptop for the duration of your employment.
Responsibilities
- Ability to work a variety of shifts from 9AM – 6PM (local time), Weekend and Evening availability required.
- Provide all aspects of customer support for group events and party bookings via phone, email, text and webchat.
- Consult with guests to fully understand their group event needs, provide package options and availability.
- Collect relevant booking information and accurately complete related adjustments and data entry.
- Process booking reschedules and modifications.
- Adjust credit card deposits for modified bookings as appropriate.
- Thoroughly understand park pricing and articulate the value proposition to upsell event, membership, and party offerings.
- Use resources to be knowledgeable of park layout, attractions and facilities.
- Collect and execute credit card deposits for new bookings.
- Collaborate at least weekly with General Managers and park staff on event logistics.
Qualifications
- MUST reside in one of the following states: AL, AR, CA, CO, FL, GA, IA, ID, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OR, PA, SC, TN, VA, WA.
- Must be at least 18 years of age and have a high school diploma or equivalent.
- Ability to work a flexible schedule.
- Prior experience in customer service or business processing environments preferred.
- Friendly communication style, ability to quickly develop a rapport with Guests. Communicates clearly both in writing and verbally.
- Results-driven, self-motivated, and solutions-oriented.
- Consistently pay attention to detail to ensure accurate data entry.
- Proficient computer skills, ability to learn and navigate our web-based booking system, webchat, and texting.
- Proficient computer skills to learn and navigate web-based booking system, online webchat, and texting.
- Must have a private workspace with limited background noise and access to quality internet service.
- Must be able to pass a background check.
Compensation: $22-$25/Hour, DOE
Sky Zone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
For full details and to apply, click for either FULL-TIME or PART-TIME. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
