by Chris Durst Jan. 20, 2021
ADT has been in the business of saving lives for more than 145 years. The company is, ” the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States.”
The company ranks a solid 3.3 out of 5 stars on Indeed.com and 3.2 out of 5 stars on Glassdoor.
Locations, requirements, and pay vary from position to position.
It is worth noting that the Call Center Representative position they have posted lists a pay range of $14.12 to $16.81 per hour.
Benefits include Medical, Dental, Vision, and 401(k) with employer matching.
Currently, the company has 42 work from home positions posted, including:
- Technical Field Support Representatives
- Retention Agents
- Phone Sales Representatives
- Field Support Appointment Schedulers
- Call Center Reps
- Technical Support Agents
- Account Representatives
- Inbound Customer Service Agents
- Customer Retention Representatives
- Alarm Dispatch
- Emergency Dispatchers
For your reference, here’s their job description for Remote Inbound Customer Service Agents:
“We have an exceptional career opportunity for a Customer Care Agent.
As our customers’ first point of contact, you will be the friendly voice of ADT, providing an excellent customer experience by troubleshooting their problems and providing technical support. We will rely on you to listen to our customers and use your deductive reasoning skills, technical expertise, creativity and passion for helping to meet their needs – and remind them that behind our great products is a focus on the customer experience with accountable and collaborative team members ready to help them.
Compensation
- We compensate based on experience.
- We offer pay differential during certain shifts, based on business needs
- We realize there are sometimes in our 24/7 business that conditions change. We offer shift differential amounts based on high volume times.
A day in the life of a Customer Service Agent can look like:
- Relaying important information about their life-safety system and services, updating customer accounts and solving billing questions.
- Providing technical support and troubleshooting devices across ADT systems.
- Helping customers understand the ADT noble purpose and providing customer lifestyle solutions.
- Coaching, team meetings or 1:1 development time to grow and develop your career at ADT.
When you commit to us—we commit to you. Our employees receive a comprehensive, full benefits package that includes:
- Paid virtual training – some in-person attendance may be required based on business needs.
VDI training requirements:
- PC, no Mac or Chromebook
- At least 10 mbps broadband internet connection with the ability to hardwire via ethernet from cable modem to your PC
Windows 10 or higher - If you do not meet these requirements, you will be able to train in the center and does not disqualify you from the position.
- Full benefits on the 1st of the month after 30 days of employment
- Casual, yet energetic and engaging work environments
- Medical, Dental, Vision, 401(k) with employer matching
- Paid vacation time (We all need to recharge)
- Tuition reimbursement, employee referral bonuses
- Potential opportunities to work from home based on business needs
- A culture of coaching, development and career growth opportunities
Knowledge, Skills and Abilities
We’re looking for someone with results they are proud of like:
- High school diploma or equivalent required
- Some college credits; degree preferred
- Minimum of one (1) year of customer service experience required
- Technical aptitude, problem solving skills “
TO SEE ALL OF THEIR WORK FROM HOME JOBS, CLICK HERE >>> then enter the quoted phrase “work from home” in the “Keywords” field, then scroll down and click the “Search for jobs” button. For more jobs like these, be sure to see our Newest Jobs & Gigs page. We post new jobs and side gigs every morning except Sunday. To be the first to hear about jobs like these, like our Facebook page. Good luck!
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