by Chris Durst Feb. 21, 2023
Update – It looks like the company has received all the applications it needed and has deleted the listing. Good luck to everyone who applied! For more jobs like these, see our Newest Jobs and Gigs page.
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Lumen, an American telecommunications company, has posted openings for Work from Home Billing Customer Care Specialists.
In this role, you will be, ” interacting with business customers to provide information in response to inquiries regarding Lumen products and services.”
The pay range is $42,120 – $93,840 per year and the position is eligible for short-term incentives or sales compensation.
Lumen’s benefits package includes, “Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.”
Applicants must live in the United States. No excluded states are noted.
Here’s what the company has posted about this opportunity:
“The Role
As a Lumen Billing Customer Care Specialist II, you will be interacting with business customers to provide information in response to inquiries regarding Lumen products and services.
The Main Responsibilities
- Principal billing consultant for pooled customer base, analyze and resolve all billing related issues for pooled customers
- Work cross functionally with sales and service delivery teams to correct systems, invoices, and improve the customer experience
- Collaborate with the customer, sales and other internal departments to resolve routine billing related issues, such as any billing inquiry and dispute issues within the customer’s established service level agreements Research and resolve customer disputes relating to issues such as incorrect rates, tax/surcharge and disconnect issues
- Consult with managers or senior staff members on non-routine issues
- Engage other teams as necessary in order to bring disputes to resolution by submitting rate information or order requests for billing correction within established parameters
- Provide status updates to billing management for aging tickets and other reports as requested
What We Look For in a Candidate
- High School Diploma/GED or 1 year of relevant job experience with similar essential duties
- Preferred Education, Skills and Experience
- Experience: 2 yrs
- Education Level: High School/GED, Associate degree preferred
- Field Of Study: Finance/Accounting/Telecom
- A combination of education and experience is acceptable
- Attention to detail with good organizational capabilities
- Ability to prioritize with good time management skills
- 1+ years experience in a telecommunications billing environment.
- Must be knowledgeable with MS Office Suite, primarily Microsoft Excel
- Excellent analytical, communication (verbal and written) and organizational skills.
- Ability to prioritize issues in a timely, efficient manner and manage a cyclical workload.
- Ability to understand and utilize multiple systems for billing and dispute management.
- Must be proactive, detailed orientated, and work in a fast-paced environment. Good customer service focus and experience
What to Expect Next
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Salary Range
- Salary Min : 42120
- Salary Max : 93840
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.”
CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. May you be working from home soon!
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