by Chris Durst Feb. 23, 2022
Firstsource Healthcare, a healthcare BPO company, has posted openings for work from home Patient Financial Recovery Specialists.
In this role, you will, “will provide customer service to hospital patients who have questions on their accounts and assist them in settling their patient responsibility balances.”
You must live in the US, but no state hiring restrictions are noted in the job post.
Pay rate is not noted, however, there is a $500 sign-on bonus.
Here’s what the company has posted about this opportunity:
“Patient Financial Recovery Specialist
Full Time Work from Home!
Monday – Friday 8AM-8PM (8 Hours A Day)
$500.00 Sign on Bonus
GENERAL SUMMARY:
The Patient Financial Recovery Specialist will provide customer service to hospital patients who have questions on their accounts and assist them in settling their patient responsibility balances.
Essential Duties and Responsibilities:
- Answer inbound calls from patients as well as place outbound calls to patients through our automated dialer.
- Assist patients with their account which includes setting up payment arrangements on the patient’s unpaid balance
- Take and process credit card payments over the phone
- Identify and gather new insurance information
- Research insurance “Explanation of Benefits” to determine what the insurance may or may not have paid and why
- Screen the patient for charity, answer patients’ general questions, and resolve any of the patient’s account issues and concerns.
- Maneuver between several different patient account systems and payment portals.
- Maintain accurate and up to date information in the account notes within all appropriate systems
- Meet specified collection and productivity goals as assigned by management on a regular basis.
Qualifications
Additional Duties and Responsibilities:
- Always maintain confidentiality of account information.
- Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
- Maintain awareness of and actively participate in the Corporate Compliance Program.
- Maintain a confidential and orderly remote work area.
- Assist with other projects as assigned by management.
Educational/Vocational/Previous Experience Recommendations:
- High school diploma or equivalent is required
- Prefer previous experience with providing customer service and work within a call center environment
- Prefer previous experience with the medical billing process
- Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments
- Ability to always present oneself in a courteous and professional manner
- Ability to stay on task with little or no management supervision
- Demonstrate initiative and creativity in fulfilling job responsibilities
- Capacity to prioritize multiple tasks using time management and organizational skills.
- Proficient PC knowledge and the ability to type 30-40 wpm.
Working Conditions:
- Remote work from home office, virtual Call Center environment.
- Must be able to sit for extended periods of time.
CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. Good luck in your work from home plans!
PLEASE SHARE this post – turn your friends into Rat Race Rebels!
[social_warfare]