by Chris Durst May 15, 2023
Update – Boy, that went fast. It looks like the company has received all the applications it needed and has deleted the listing. Good luck to everyone who applied! For more jobs like these, see our Daily Jobs & Gigs page.
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How would you like to work for a company that understands people well enough to include “Mental Health Days” among their benefits?
Outlier.org, the company that founded MasterClass, has posted a work from home Student Support Specialist opportunity.
In this role, you would assist Outlier.org students, “across their journey from enrollment through course completion and all available communication channels (email, phone, text).”
Among the requirements noted, applicants should have at least one year of experience in customer support or related, great written and verbal communication skills, and the ability to multitask successfully.
The base salary range is listed at $50,000 to $60,000 per year.
Benefits include medical, dental, vision, 401k and others as well as 13 paid vacation days and “Mental Health Days.”
Hiring in the US with no state hiring exclusions noted in the job post.
Here’s what the company has posted about this opportunity:
“Outlier.org (from the co-founder of MasterClass) is reimagining higher education as a resource that is accessible, equitable, and affordable for everyone. We have developed the world’s best online, for-credit university-level courses, taught by some of the most celebrated educators in the world. Our courses employ cinematic content powered by cutting-edge cognitive science to create an immersive, student-friendly learning experience that delivers game-changing student success levels. We are a quickly-growing team working on a dual mission: Increase access to quality college education and dramatically reduce student debt.
Who We Are
Outliers are kind, curious, competent, creative, and resourceful. We are a passionate multidisciplinary team working to increase access to quality education for everyone. We believe in using the scientific method and evidence-based conclusions. We respect intuition and art. We give credit where credit is due. We hold one another to high standards. We value constructive feedback. We love to try new things. We take our work seriously, not ourselves. We work hard and go above-and-beyond to ensure great student outcomes and we strongly believe in taking care of ourselves and making sure we stay healthy to continue to pursue our mission as best we can.
Are you an Outlier?
Student Support Specialists serve as the main point of contact for Outlier students across their journey from enrollment through course completion and all available communication channels (email, phone, text). As a face and voice of Outlier, you will help facilitate questions and resolve issues related to Outlier’s learning management software, course material, college credit transfer process, time management, and more. Our ideal candidate is passionate about working with students, possesses exemplary customer service and communication skills, and is an expert problem-solver with a keen eye for detail and organization.
This role reports to the Sr. Student Support Manager and is a remote, full-time position.
What You’ll Do
- Respond to student inquiries via email, phone and text with clear, concise information and a warm, approachable tone
- Maintain and/or exceed targets for key productivity- and quality-indicating metrics in role
- Collaborate with fellow Support Specialists to complete critical and timely tasks that drive successful student outcomes, including but not limited to: course-related updates and reminders, academic integrity review, and engagement interventions
- Use critical thinking to identify available solutions for students at each phase of their journey to ensure Outlier is meeting their academic goals and expectations
- Troubleshoot obstacles that students encounter with the Outlier platform, documenting and escalating issues as needed to the appropriate internal teams
- Identify process improvements to increase Support team efficiency and/or improve student outcomes
- Act as a constant advocate and voice for students within the company, sharing feedback with cross-functional teams on how we might improve the Outlier experience to better serve their wants and needs
Who You Are
- 1+ years of experience in customer support or related function (tech / startup experience a MAJOR plus)
- Exceptional written and verbal communication skills
- Strong interpersonal and customer service skills with the ability to establish and maintain effective working relationships with individuals and groups (internally and externally)
- Adept at problem-solving, active listening, patience, follow through and empathy
- Able to multitask effectively in a fast-paced environment through strong organization, time management, and prioritization skills
- Comfortable with ambiguity and flexible to change
- Tech savvy – proficient with CRM tools (Zendesk) and G Suite and comfortable working remotely with communication tools such as Slack and Zoom/Google Meet
Role Requirements
- Access to stable, fast internet connection and a quiet place to work
- Able to work weekends and select holidays within the Pacific and Mountain time zones
- Must be currently authorized to work in the United States on a full-time basis with no sponsorship needed now, or in the future.
Compensation
- The annual base salary range for this position is $50,000-$60,000; however, the base salary offered may vary depending on relevant factors, including experience and geographic location.
Benefits
- Medical, Dental, Vision, Employee Assistance Program, 401k, Stock Options, Unlimited Paid Vacation Policy, 13 paid holidays per year, parental leave, Mental Health Days, Voluntary Benefits (Pet Insurance, STD/LTD, Legal Services)
Please note: Outlier.org hopes to recruit and advance qualified minorities, women, LGBTQ, persons with disabilities, and veterans, among others—we welcome and encourage all applicants. One of Outlier.org’s goals is for our team and culture to reflect the diverse student populations we serve. We remain committed to recognizing the best talent wherever it may be.”
CLICK HERE for full details and to apply. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. Good luck as you make your work from home plans a reality!
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